Influences of job performance of dental hygienists on emotional labor evaluation (치과위생사의 직무수행능력이 정서적 노동평가에 미치는 영향)

Lee Jong Ryol (이종열); Soo-Myoung Bae (배수명); Kim Hye-Jin (김혜진)

doi:10.13065/jksdh.2016.16.06.835

Influences of job performance of dental hygienists on emotional labor evaluation

Journal of Korean society of Dental Hygiene
Abbr : J Korean Soc Dent Hyg
2016, 16(6), pp.835-847
DOI : 10.13065/jksdh.2016.16.06.835
Publisher : Korean Society of Dental Hygiene
Research Area : Medicine and Pharmacy > Dentistry

Lee Jong Ryol ¹, Soo-Myoung Bae ², Kim Hye-Jin ³

¹계명대학교
²강릉원주대학교
³동의대학교

Accredited

ABSTRACT

Objectives: The purpose of the study was to investigate the influences of job performance of dental hygienists on emotional labor evaluation. Methods: A self-administered questionnaire was completed by 203 dental hygienists working at dental hospitals and clinics in Gyeongnam and Busan from May 2014 and March 2015. The study instruments comprised general characteristics of the subjects (9 items), job performance competency (44 items), and emotional labor evaluation (29 items) by Likert 5 point scale. Data were analyzed by SPSS 21.0 program and AMOS 18.0 program. Results: Those who had turnover intention showed higher scores in the dental treatment cooperation category and overall job performance than those who had not. Higher job performance was shown in those who had more work experience and higher salary. The scores of emotional labor evaluation were higher in the group of higher salary and team and department leaders. The job performance had a significant impact of the emotional labor evaluation. Conclusions: The job performance of dental hygienists had a significant influence on the emotional labor evaluation. Psychologic stress by work caused the dental hygienists to have depression and lower quality of life.

KEYWORDS

Dental hygienists, Emotional labor evaluation, Job performance

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Journal of Korean society of Dental Hygiene 2023 KCI Impact Factor : 0.8

Influences of job performance of dental hygienists on emotional labor evaluation

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* References for papers published after 2023 are currently being built.

Journal of Korean society of Dental Hygiene 2023 KCI Impact Factor : 0.8

Influences of job performance of dental hygienists on emotional labor evaluation

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