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Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists

  • Journal of Korean society of Dental Hygiene
  • Abbr : J Korean Soc Dent Hyg
  • 2019, 19(5), pp.813-824
  • DOI : 10.13065/jksdh.20190069
  • Publisher : Korean Society of Dental Hygiene
  • Research Area : Medicine and Pharmacy > Dentistry
  • Published : October 30, 2019

JEUNG DA YEE 1

1한양여자대학교 치위생학과

Accredited

ABSTRACT

Objectives: The purpose of this study was to investigate the effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Methods: A total of 806 dental hygienists were enrolled in this study. A self-administered questionnaire was used to evaluate the demographic and occupational characteristics, emotional labor, organizational climate, job involvement, and turnover intention of the subjects. A hierarchical multiple regression analysis was performed. All statistical analyses were performed using the Statistical Package for the Social Sciences for Windows (version 23.0) and p-values < 0.05 were considered significant. Results: Highly chronic exposure to emotional labor were more likely to increase the risk of turnover intention among dental hygienists, especially in the sub-scales of “over-load and conflict in customer service” (OR: 1.64; CI: 1.01– 2.64), “organizational surveillance and monitoring” (OR: 1.76; 95% CI: 1.21–2.57), and “lack of a supportive and protective system in the organization” (OR: 1.76; 95% CI: 1.36–2.46). Job involvement (OR: 0.91; 95% CI: 0.86–0.96) and organizational climate (OR: 0.82; 95% CI: 0.75– 0.90) were negatively associated with turnover intention among dental hygienists. Conclusions: Exposure to chronic and excessive emotional labor might be a contributing factor for turnover intention, and job involvement and a positive organizational climate contribute to protecting the negative impacts of emotional labor on turnover intention in dental hygienists.

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