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@article{ART002516720},
author={JEUNG DA YEE},
title={Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists},
journal={Journal of Korean society of Dental Hygiene},
issn={2287-1705},
year={2019},
volume={19},
number={5},
pages={813-824},
doi={10.13065/jksdh.20190069}

TY - JOUR
AU - JEUNG DA YEE
TI - Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists
JO - Journal of Korean society of Dental Hygiene
PY - 2019
VL - 19
IS - 5
PB - Korean Society of Dental Hygiene
SP - 813
EP - 824
SN - 2287-1705
AB - Objectives: The purpose of this study was to investigate the effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Methods: A total of 806 dental hygienists were enrolled in this study. A self-administered questionnaire was used to evaluate the demographic and occupational characteristics, emotional labor, organizational climate, job involvement, and turnover intention of the subjects. A hierarchical multiple regression analysis was performed. All statistical analyses were performed using the Statistical Package for the Social Sciences for Windows (version 23.0) and p-values < 0.05 were considered significant. Results: Highly chronic exposure to emotional labor were more likely to increase the risk of turnover intention among dental hygienists, especially in the sub-scales of “over-load and conflict in customer service” (OR: 1.64; CI: 1.01– 2.64), “organizational surveillance and monitoring” (OR: 1.76; 95% CI: 1.21–2.57), and “lack of a supportive and protective system in the organization” (OR: 1.76; 95% CI: 1.36–2.46). Job involvement (OR: 0.91; 95% CI: 0.86–0.96) and organizational climate (OR: 0.82; 95% CI: 0.75– 0.90) were negatively associated with turnover intention among dental hygienists. Conclusions: Exposure to chronic and excessive emotional labor might be a contributing factor for turnover intention, and job involvement and a positive organizational climate contribute to protecting the negative impacts of emotional labor on turnover intention in dental hygienists.
KW - Dental hygienists;Emotional labor;Job involvement;Organizational climate;Turnover intention
DO - 10.13065/jksdh.20190069
ER -

JEUNG DA YEE. (2019). Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Journal of Korean society of Dental Hygiene, 19(5), 813-824.

JEUNG DA YEE. 2019, "Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists", Journal of Korean society of Dental Hygiene, vol.19, no.5 pp.813-824. Available from: doi:10.13065/jksdh.20190069

JEUNG DA YEE "Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists" Journal of Korean society of Dental Hygiene 19.5 pp.813-824 (2019) : 813.

JEUNG DA YEE. Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. 2019; 19(5), 813-824. Available from: doi:10.13065/jksdh.20190069

JEUNG DA YEE. "Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists" Journal of Korean society of Dental Hygiene 19, no.5 (2019) : 813-824.doi: 10.13065/jksdh.20190069

JEUNG DA YEE. Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Journal of Korean society of Dental Hygiene, 19(5), 813-824. doi: 10.13065/jksdh.20190069

JEUNG DA YEE. Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Journal of Korean society of Dental Hygiene. 2019; 19(5) 813-824. doi: 10.13065/jksdh.20190069

JEUNG DA YEE. Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. 2019; 19(5), 813-824. Available from: doi:10.13065/jksdh.20190069

JEUNG DA YEE. "Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists" Journal of Korean society of Dental Hygiene 19, no.5 (2019) : 813-824.doi: 10.13065/jksdh.20190069