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@article{ART002625388},
author={Oh, Young Ran and Kang Dae Sun and Kwon Hyeok Chang},
title={A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction},
journal={Journal of Regional Studies and Development},
issn={1738-3846},
year={2020},
volume={29},
number={2},
pages={57-95},
doi={10.22739/ipaid.2020.29.2.57}

TY - JOUR
AU - Oh, Young Ran
AU - Kang Dae Sun
AU - Kwon Hyeok Chang
TI - A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction
JO - Journal of Regional Studies and Development
PY - 2020
VL - 29
IS - 2
PB - Institute for Poverty Alleviation and International Development: IPAID
SP - 57
EP - 95
SN - 1738-3846
AB - The purpose of this study is to analyze the mediating effect of service quality satisfaction in the relationship between the quality of volunteer service and social capital formation. For this purpose, hierarchical regression analysis and structural equation model are used. The main results are as follows. First, overall service satisfaction and service use are found to have a significant impact on social capital, indicating that users' social capital increases with higher overall service satisfaction and higher usage. Second, among the impacts of volunteer service quality on social capital, responsiveness has a direct significant impact on social capital, and reliability, certainty and empathy are not directly significant. Third, the overall service satisfaction has a mediating role between the quality of volunteer service and the social capital of the users, confirming that the quality of volunteer service increases social capital through overall service satisfaction. In particular, empathy, reliability, and certainty affect social capital through overall service quality satisfaction, thus the overall service satisfaction has the full-mediating effect between the quality of volunteer service and the social capital of the user. Based on these findings, this study presents theoretical and practical implications for increasing social capital of volunteer users.
KW - volunteer service;users of volunteer service;social capital;service quality satisfaction;mediating effect
DO - 10.22739/ipaid.2020.29.2.57
ER -

Oh, Young Ran, Kang Dae Sun and Kwon Hyeok Chang. (2020). A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction. Journal of Regional Studies and Development, 29(2), 57-95.

Oh, Young Ran, Kang Dae Sun and Kwon Hyeok Chang. 2020, "A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction", Journal of Regional Studies and Development, vol.29, no.2 pp.57-95. Available from: doi:10.22739/ipaid.2020.29.2.57

Oh, Young Ran, Kang Dae Sun, Kwon Hyeok Chang "A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction" Journal of Regional Studies and Development 29.2 pp.57-95 (2020) : 57.

Oh, Young Ran, Kang Dae Sun, Kwon Hyeok Chang. A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction. 2020; 29(2), 57-95. Available from: doi:10.22739/ipaid.2020.29.2.57

Oh, Young Ran, Kang Dae Sun and Kwon Hyeok Chang. "A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction" Journal of Regional Studies and Development 29, no.2 (2020) : 57-95.doi: 10.22739/ipaid.2020.29.2.57

Oh, Young Ran; Kang Dae Sun; Kwon Hyeok Chang. A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction. Journal of Regional Studies and Development, 29(2), 57-95. doi: 10.22739/ipaid.2020.29.2.57

Oh, Young Ran; Kang Dae Sun; Kwon Hyeok Chang. A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction. Journal of Regional Studies and Development. 2020; 29(2) 57-95. doi: 10.22739/ipaid.2020.29.2.57

Oh, Young Ran, Kang Dae Sun, Kwon Hyeok Chang. A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction. 2020; 29(2), 57-95. Available from: doi:10.22739/ipaid.2020.29.2.57

Oh, Young Ran, Kang Dae Sun and Kwon Hyeok Chang. "A Study on the Effect of the Quality of Volunteer Service on the Social Capital of Users: Focusing on the Intermediation Effect of Service Quality Satisfaction" Journal of Regional Studies and Development 29, no.2 (2020) : 57-95.doi: 10.22739/ipaid.2020.29.2.57