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Exploring Intergenerational Communication Conflict Experiences in Organizations - Based on Sensemaking Theory -

  • The Journal of Education Consulting & Coaching
  • 2024, 8(2), pp.31~63
  • DOI : 10.31137/ECC.2024.8.2.31
  • Publisher : The Korea Association of Education Consulting & Coaching
  • Research Area : Social Science > Education
  • Received : May 19, 2024
  • Accepted : June 24, 2024
  • Published : June 30, 2024

Lee, Young-sun 1

1동국대학교

Accredited

ABSTRACT

This study is a phenomenological qualitative research that specifically explores the experiences of intergenerational communication conflicts within large Korean corporations. It vividly depicts how communication subjects form confirmation biases towards each other in confusing and ambiguous situations, providing important insights for a deeper understanding of intergenerational communication conflicts. The research employed an ‘empirical phenomenological experiential research' approach. The participants were seven members of the 2030 generation and seven leaders of the 4050 generation from two domestic manufacturing-based conglomerates. The data collected through semi-structured interviews were analyzed using phenomenological reduction and hermeneutic circles. The results revealed that the 2030 generation experienced frustration when they felt disrespected within the organization and faced limited growth opportunities, tending to strengthen their confirmation bias against leaders who they believed ‘only think they are right.' Conversely, 4050 generation leaders struggled to adapt to new communication ways and leadership demands, showing a tendency to hold a confirmation bias that the 2030 generation members are ‘assertive but lack responsibility.' These research findings provide valuable data for designing educational programs aimed at resolving intergenerational communication conflicts. Furthermore, they are expected to contribute to the advancement of Sensemaking theory within the Korean context.

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* References for papers published after 2023 are currently being built.

This paper was written with support from the National Research Foundation of Korea.
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