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A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions Among Subareas of Education

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2009, 20(4), pp.51-65
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science

Myeong-Hee Lee 1

1상명대학교

Accredited

ABSTRACT

This study attempted to investigate users' information needs in an educational research library, which delivers web-based digital reference services to library users, by analyzing reference questions asked by remote users. A total of 242 questions from two electronic bulletin boards was examined in terms of 6 types of questions asked and 23 subareas of education. The study found that 56.1% of reference questions on the library bulletin board were pure reference questions in curriculum, textbooks and teaching & instruction. Suggestions for effective use of digital reference services were made: easy access to menu services, use of web forms, development of digital reference systems providing search functions and response functions.

Citation status

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