A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions Among Subareas of Education (교육학분야 전문도서관에서 제공되는 디지털참고정보서비스에 관한 연구 - 하위주제영역별 이용자의 질문유형을 중심으로 -)

Myeong-Hee Lee (이명희)

A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions Among Subareas of Education

Journal of the Korean Biblia Society for Library and Information Science
2009, 20(4), pp.51-65
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science

Myeong-Hee Lee ¹

¹상명대학교

Accredited

ABSTRACT

This study attempted to investigate users' information needs in an educational research library, which delivers web-based digital reference services to library users, by analyzing reference questions asked by remote users. A total of 242 questions from two electronic bulletin boards was examined in terms of 6 types of questions asked and 23 subareas of education. The study found that 56.1% of reference questions on the library bulletin board were pure reference questions in curriculum, textbooks and teaching & instruction. Suggestions for effective use of digital reference services were made: easy access to menu services, use of web forms, development of digital reference systems providing search functions and response functions.

KEYWORDS

Digital Reference Services, Reference Questions, Educational Research Library

Citation status

* References for papers published after 2023 are currently being built.

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Journal of the Korean Biblia Society for Library and Information Science 2023 KCI Impact Factor : 0.82