A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions Among Subareas of Education (교육학분야 전문도서관에서 제공되는 디지털참고정보서비스에 관한 연구 - 하위주제영역별 이용자의 질문유형을 중심으로 -)

Myeong-Hee Lee (이명희)

A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions Among Subareas of Education

Journal of the Korean Biblia Society for Library and Information Science
2009, 20(4), pp.51~65
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science

Myeong-Hee Lee ¹

¹상명대학교

Accredited

ABSTRACT

This study attempted to investigate users' information needs in an educational research library, which delivers web-based digital reference services to library users, by analyzing reference questions asked by remote users. A total of 242 questions from two electronic bulletin boards was examined in terms of 6 types of questions asked and 23 subareas of education. The study found that 56.1% of reference questions on the library bulletin board were pure reference questions in curriculum, textbooks and teaching & instruction. Suggestions for effective use of digital reference services were made: easy access to menu services, use of web forms, development of digital reference systems providing search functions and response functions.

KEYWORDS

Digital Reference Services, Reference Questions, Educational Research Library

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