@article{ART001676876},
author={Park Jae-yong},
title={An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA},
journal={Journal of the Korean Biblia Society for Library and Information Science},
issn={1229-2435},
year={2012},
volume={23},
number={2},
pages={151-169},
doi={}
TY - JOUR
AU - Park Jae-yong
TI - An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA
JO - Journal of the Korean Biblia Society for Library and Information Science
PY - 2012
VL - 23
IS - 2
PB - Journal Of The Korean Biblia Society For Library And Information Science
SP - 151
EP - 169
SN - 1229-2435
AB - This research analyzed and compared the public library satisfaction level between South Korea and USA public library user. This research looked at the public library user’s nominal complains to the library from various countries and analyzed the impact variance of customer satisfaction level by using four key factors(faculty, facility, online service, books). The results were, first, overall customer satisfaction level of USA average(m=3.91) was higher then South Korea average(m=3.08) with a difference of m=0.83. Second, in the outcome of the survey conducted in South Korea, all four key factors were strongly related to customer satisfaction level, whereas the survey conducted in the USA, only two key factors showed relation to the customer satisfaction level which were facility and online service. Lastly, In the survey conducted in South Korea, out of the four key factors, Faculty(β=.838) and online service(β=.496) were the only two key factors that influenced the customer satisfaction level. In the survey conducted in the USA, Facility(β=.441) and online service(β=.471) were the two key factors that influenced customer satisfaction level. Therefore, South Korea should invest in increasing online service and educating faculty service as well as managing more intensively in software type field policies.
KW - Public Library;Library Policies;User Satisfaction;Library Management;Compare between Korea and USA
DO -
ER -
Park Jae-yong. (2012). An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA. Journal of the Korean Biblia Society for Library and Information Science, 23(2), 151-169.
Park Jae-yong. 2012, "An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA", Journal of the Korean Biblia Society for Library and Information Science, vol.23, no.2 pp.151-169. Available from: doi:
Park Jae-yong "An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA" Journal of the Korean Biblia Society for Library and Information Science 23.2 pp.151-169 (2012) : 151.
Park Jae-yong. An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA. 2012; 23(2), 151-169. Available from: doi:
Park Jae-yong. "An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA" Journal of the Korean Biblia Society for Library and Information Science 23, no.2 (2012) : 151-169.doi:
Park Jae-yong. An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA. Journal of the Korean Biblia Society for Library and Information Science, 23(2), 151-169. doi:
Park Jae-yong. An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA. Journal of the Korean Biblia Society for Library and Information Science. 2012; 23(2) 151-169. doi:
Park Jae-yong. An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA. 2012; 23(2), 151-169. Available from: doi:
Park Jae-yong. "An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA" Journal of the Korean Biblia Society for Library and Information Science 23, no.2 (2012) : 151-169.doi:
