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A Study on Everyday Life Information Seeking and User Experience of Public Library in Contactless Society

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2021, 32(1), pp.223-246
  • DOI : 10.14699/kbiblia.2021.32.1.223
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : February 22, 2021
  • Accepted : March 19, 2021
  • Published : March 30, 2021

Lee Jung Yeoun 1 kim hyun ae 2

1이화여자대학교 이화사회과학원
2가톨릭대학교

Accredited

ABSTRACT

Based on the Everyday Information Seeking Behavior Theory, this study investigates information activities and library experience of 66 elderly or people with disabilities in Autonomous District A. In addition, this study analyzes contextual circumstances of daily information activities through in-depth interviews with a subset of 11 people. Although community welfare centers provide basic welfare, the elderly and people with disabilities seek to learn and socialize in cultural welfare centers, particularly in libraries. This study shows that libraries can fulfill their top three of Maslow’s hierarchy of needs: Self-Actualization, Esteem, and Love and Belonging. Specifically, digital literacy education has been identified to be highly demanded. They seek to distinguish correct online information and to socialize using digital technologies in this contactless society. This study proposes a detailed plan for public libraries to offer cultural and information welfare in order to reduce the information gap within the local communities.

Citation status

* References for papers published after 2022 are currently being built.