@article{ART002971869},
author={Youngtae Min and Kwak, Seung-Jin},
title={A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library},
journal={Journal of the Korean Biblia Society for Library and Information Science},
issn={1229-2435},
year={2023},
volume={34},
number={2},
pages={183-203},
doi={10.14699/kbiblia.2023.34.2.183}
TY - JOUR
AU - Youngtae Min
AU - Kwak, Seung-Jin
TI - A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library
JO - Journal of the Korean Biblia Society for Library and Information Science
PY - 2023
VL - 34
IS - 2
PB - Journal Of The Korean Biblia Society For Library And Information Science
SP - 183
EP - 203
SN - 1229-2435
AB - This study was conducted to analyze the characteristics of the artificial intelligence chatbot service of the library and compare the usability of the chatbot service applied to the library, and to propose a plan to improve the usability of the artificial intelligence chatbot service in the library. In order to achieve this research purpose, usability comparison factors were extracted through previous studies on the usability evaluation of artificial intelligence chatbot services, and based on case studies, artificial intelligence chatbot services applied to libraries were classified into their own website-based and SNS-based chatbot services according to the platform. Experiments, questionnaires, and interviews were conducted to evaluate the usability of website-based and SNS-based chatbot services applied to the library. Based on the results of the usability evaluation, implications and improvement plans for the artificial intelligence chatbot service of the library were derived.
KW - Chatbot Service;Artificial Intelligence;Usability Evaluation;Service Platform
DO - 10.14699/kbiblia.2023.34.2.183
ER -
Youngtae Min and Kwak, Seung-Jin. (2023). A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library. Journal of the Korean Biblia Society for Library and Information Science, 34(2), 183-203.
Youngtae Min and Kwak, Seung-Jin. 2023, "A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library", Journal of the Korean Biblia Society for Library and Information Science, vol.34, no.2 pp.183-203. Available from: doi:10.14699/kbiblia.2023.34.2.183
Youngtae Min, Kwak, Seung-Jin "A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library" Journal of the Korean Biblia Society for Library and Information Science 34.2 pp.183-203 (2023) : 183.
Youngtae Min, Kwak, Seung-Jin. A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library. 2023; 34(2), 183-203. Available from: doi:10.14699/kbiblia.2023.34.2.183
Youngtae Min and Kwak, Seung-Jin. "A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library" Journal of the Korean Biblia Society for Library and Information Science 34, no.2 (2023) : 183-203.doi: 10.14699/kbiblia.2023.34.2.183
Youngtae Min; Kwak, Seung-Jin. A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library. Journal of the Korean Biblia Society for Library and Information Science, 34(2), 183-203. doi: 10.14699/kbiblia.2023.34.2.183
Youngtae Min; Kwak, Seung-Jin. A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library. Journal of the Korean Biblia Society for Library and Information Science. 2023; 34(2) 183-203. doi: 10.14699/kbiblia.2023.34.2.183
Youngtae Min, Kwak, Seung-Jin. A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library. 2023; 34(2), 183-203. Available from: doi:10.14699/kbiblia.2023.34.2.183
Youngtae Min and Kwak, Seung-Jin. "A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library" Journal of the Korean Biblia Society for Library and Information Science 34, no.2 (2023) : 183-203.doi: 10.14699/kbiblia.2023.34.2.183