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A Comparative Study on the Usability by the Platfrom of Artificial Intelligence Chatbot Service in Library

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2023, 34(2), pp.183-203
  • DOI : 10.14699/kbiblia.2023.34.2.183
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : May 16, 2023
  • Accepted : June 1, 2023
  • Published : June 30, 2023

Youngtae Min 1 Kwak, Seung-Jin 2

1주식회사 아이티투게더
2충남대학교

Accredited

ABSTRACT

This study was conducted to analyze the characteristics of the artificial intelligence chatbot service of the library and compare the usability of the chatbot service applied to the library, and to propose a plan to improve the usability of the artificial intelligence chatbot service in the library. In order to achieve this research purpose, usability comparison factors were extracted through previous studies on the usability evaluation of artificial intelligence chatbot services, and based on case studies, artificial intelligence chatbot services applied to libraries were classified into their own website-based and SNS-based chatbot services according to the platform. Experiments, questionnaires, and interviews were conducted to evaluate the usability of website-based and SNS-based chatbot services applied to the library. Based on the results of the usability evaluation, implications and improvement plans for the artificial intelligence chatbot service of the library were derived.

Citation status

* References for papers published after 2023 are currently being built.