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Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality

  • Journal of Internet of Things and Convergence
  • Abbr : JKIOTS
  • 2022, 8(1), pp.45-51
  • Publisher : The Korea Internet of Things Society
  • Research Area : Engineering > Computer Science > Internet Information Processing
  • Received : January 7, 2022
  • Accepted : February 15, 2022
  • Published : February 28, 2022

Sun-Hee Park 1

1동명대학교

Accredited

ABSTRACT

This study was aimed at providing how to improve the service quality of home care workers, particularly through investigating their job stress and job satisfaction. Participants were randomly sampled persons who were living in P city and simultaneously serving as home care workers at the time of the study. This research conducted a self-reported questionnaire survey of them over one month of May 2021. Of collected data, responses from 130 of the participants were finally analyzing here using SPSS and PROCESS macro model 4. As a result, it was found that home care workers’ job stress had no direct effect on their service quality, but had an indirect influence on it via job satisfaction. This means that the higher those workers are in job stress, the less they are in job satisfaction, ultimately having a negative impact on their service quality. Based on these findings, this study suggested some ways to raise home care workers’ service quality.

Citation status

* References for papers published after 2022 are currently being built.