@article{ART002814611},
author={Sun-Hee Park},
title={Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality},
journal={Journal of Internet of Things and Convergence},
issn={2466-0078},
year={2022},
volume={8},
number={1},
pages={45-51},
doi={10.20465/KIOTS.2022.8.1.045}
TY - JOUR
AU - Sun-Hee Park
TI - Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality
JO - Journal of Internet of Things and Convergence
PY - 2022
VL - 8
IS - 1
PB - The Korea Internet of Things Society
SP - 45
EP - 51
SN - 2466-0078
AB - This study was aimed at providing how to improve the service quality of home care workers, particularly through investigating their job stress and job satisfaction. Participants were randomly sampled persons who were living in P city and simultaneously serving as home care workers at the time of the study. This research conducted a self-reported questionnaire survey of them over one month of May 2021. Of collected data, responses from 130 of the participants were finally analyzing here using SPSS and PROCESS macro model 4. As a result, it was found that home care workers’ job stress had no direct effect on their service quality, but had an indirect influence on it via job satisfaction. This means that the higher those workers are in job stress, the less they are in job satisfaction, ultimately having a negative impact on their service quality. Based on these findings, this study suggested some ways to raise home care workers’ service quality.
KW - mediating fusion effect;long-term nursing home care worker;Job stress;Job satisfaction service quality
DO - 10.20465/KIOTS.2022.8.1.045
ER -
Sun-Hee Park. (2022). Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality. Journal of Internet of Things and Convergence, 8(1), 45-51.
Sun-Hee Park. 2022, "Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality", Journal of Internet of Things and Convergence, vol.8, no.1 pp.45-51. Available from: doi:10.20465/KIOTS.2022.8.1.045
Sun-Hee Park "Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality" Journal of Internet of Things and Convergence 8.1 pp.45-51 (2022) : 45.
Sun-Hee Park. Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality. 2022; 8(1), 45-51. Available from: doi:10.20465/KIOTS.2022.8.1.045
Sun-Hee Park. "Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality" Journal of Internet of Things and Convergence 8, no.1 (2022) : 45-51.doi: 10.20465/KIOTS.2022.8.1.045
Sun-Hee Park. Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality. Journal of Internet of Things and Convergence, 8(1), 45-51. doi: 10.20465/KIOTS.2022.8.1.045
Sun-Hee Park. Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality. Journal of Internet of Things and Convergence. 2022; 8(1) 45-51. doi: 10.20465/KIOTS.2022.8.1.045
Sun-Hee Park. Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality. 2022; 8(1), 45-51. Available from: doi:10.20465/KIOTS.2022.8.1.045
Sun-Hee Park. "Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality" Journal of Internet of Things and Convergence 8, no.1 (2022) : 45-51.doi: 10.20465/KIOTS.2022.8.1.045
