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A Study on Enterprise Document Task Automation for Small and Medium-sized Manufacturing Enterprises Using an LLM-based RAG System

  • Journal of Internet of Things and Convergence
  • Abbr : JKIOTS
  • 2026, 12(4), 11
  • Publisher : The Korea Internet of Things Society
  • Research Area : Engineering > Computer Science > Internet Information Processing
  • Received : August 4, 2026
  • Accepted : August 21, 2026
  • Published : August 31, 2026

Keun-Ho Lee 1

1백석대학교

Accredited

ABSTRACT

With the rapid advancement of Generative AI, many enterprises are adopting Large Language Models(LLMs) for internal operations; however, cloud-based LLMs are difficult to deploy directly in security-sensitive manufacturing environments due to the risk of data leakage and the hallucination problem. To address the fragmentation of in-house knowledge, repetitive document-drafting tasks, and delayed onboarding of new employees caused by personalized tacit knowledge, this study designed and implemented an on-premise LLM Retrieval-Augmented Generation(RAG) system for enterprise document task automation through an industry-academia project conducted with Dujeong Tech. The proposed system improves retrieval accuracy through a RAG pipeline composed of query expansion, parent-child chunking, and two-stage reranking, and adopts an extensible database schema based on a document_type column so that heterogeneous document formats-such as quotations, transaction statements, and weekly reports-can be accommodated without structural changes to the system. In a retrieval performance evaluation conducted by four implementers, the best-performing implementer achieved a Recall@3 of 96.0% and an MRR@3 of 92.7%, and measurements confirmed that the local LLM, embedding, and reranking models can be operated together on GPUs ranging from a minimum of 4GB (GTX 1650) to 12GB or higher (RTX 5070) for multi-user environments. This study presents an empirical case demonstrating that an on-premise RAG system can automate internal knowledge retrieval and repetitive document tasks for small and medium-sized manufacturing enterprises without the risk of data exposure.

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