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@article{ART002289297},
author={Ahn Chul-Kyung and Jung SeChang},
title={The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate},
journal={Journal of Insurance and Finance},
issn={2384-3209},
year={2017},
volume={28},
number={4},
pages={3-33},
doi={10.23842/jif.2017.28.4.001}

TY - JOUR
AU - Ahn Chul-Kyung
AU - Jung SeChang
TI - The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate
JO - Journal of Insurance and Finance
PY - 2017
VL - 28
IS - 4
PB - Korea Insurance Research Institute
SP - 3
EP - 33
SN - 2384-3209
AB - The purpose of this paper is to find out the factors of Insurance Planner turnover and suggest implications of improvements in the settlement rate empirically based on the study of the questionnaire developed by purposive quota sampling. The results are summarized as follows. The higher the number of policyholders, the higher the turnover intention. On the contrary, the lower the number of new contracts, the higher the turnover intention. This suggests that there is a high degree of turnover among high-performance planners who are currently suffering from the pressure to sell insurance. The relationship between satisfaction and turnover intention shows the high turnover intention of planners with low satisfaction. In particular, all the types of planners showed the negative relationship between the commission satisfaction and turnover intention. Satisfaction of commission structure is low, and in this case, the turnover tendency is especially high. The supervisory authority needs to make an effort to raise the insurance company's settlement rate by ensuring that the sorting is settled in the market because all the planners prefer front-end-loading, which significantly influences turnover intentions. There was a statistically significant difference between the work experience and the turnover intention. In particular, it shows a high turnover of highly experienced TA, and various incentive structures will need to be changed. In addition, reputation(-) for GA, performance(-) for TA, and the number of policyholders(+) for TM influences turnover intentions.
KW - turnover intentions;settlement rate;purposive quota sampling;sorting
DO - 10.23842/jif.2017.28.4.001
ER -

Ahn Chul-Kyung and Jung SeChang. (2017). The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate. Journal of Insurance and Finance, 28(4), 3-33.

Ahn Chul-Kyung and Jung SeChang. 2017, "The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate", Journal of Insurance and Finance, vol.28, no.4 pp.3-33. Available from: doi:10.23842/jif.2017.28.4.001

Ahn Chul-Kyung, Jung SeChang "The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate" Journal of Insurance and Finance 28.4 pp.3-33 (2017) : 3.

Ahn Chul-Kyung, Jung SeChang. The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate. 2017; 28(4), 3-33. Available from: doi:10.23842/jif.2017.28.4.001

Ahn Chul-Kyung and Jung SeChang. "The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate" Journal of Insurance and Finance 28, no.4 (2017) : 3-33.doi: 10.23842/jif.2017.28.4.001

Ahn Chul-Kyung; Jung SeChang. The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate. Journal of Insurance and Finance, 28(4), 3-33. doi: 10.23842/jif.2017.28.4.001

Ahn Chul-Kyung; Jung SeChang. The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate. Journal of Insurance and Finance. 2017; 28(4) 3-33. doi: 10.23842/jif.2017.28.4.001

Ahn Chul-Kyung, Jung SeChang. The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate. 2017; 28(4), 3-33. Available from: doi:10.23842/jif.2017.28.4.001

Ahn Chul-Kyung and Jung SeChang. "The Reasons for Turnover of Insurance Planner and the Measures for Improving Settlement Rate" Journal of Insurance and Finance 28, no.4 (2017) : 3-33.doi: 10.23842/jif.2017.28.4.001