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The Study on Effects of Social Capital of Social Welfare Organization on Job Performance among Social Workers: Focusing on mediated effect of intellectual capital

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2011, 22(3), pp.313-343
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

전기우 1 YUN, Kwang-Jai 1

1영남대학교

Accredited

ABSTRACT

The effects of social capital and intellectual capital within existing organizations have been widely applied to solving various problems improving organizational performance. Indeed, the levels of social and intellectual capital can offer significant indication of the performance of members of an organization. Also, they can have a positive effect on attainment of organizational goals. Therefore, they have to be developed at the management level of organizations. In this context, this research practically analyzes the effects of social capital and intellectual capital of existing organizations on the improvement of social worker job performance, based on the recognition that research conducted on the mediation of intellectual capital in the relationships between social capital (networks, trust, standards), intellectual capital (structural capital, customer capital), and job performance is very limited. As a result, networks, trust and standards recognized by social workers have a significant effect on structural capital and customer capital. In particular, job performance is found to improve directly in proportion to participation in networks. In addition, structural capital and customer capital are revealed to have a significant effect on job performance, while networks, trust, and standards have a significant effect on job performance mediating structural capital and customer capital. These results show that an effort expanding the social and intellectual capital of organizations is needed to improve the job performance of social workers. Moreover, these factors should be driven not through an individual approach but by an inter-relational approach.

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