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The Factors which Should be Considered in Real-time Reference Service and the Effective Way of Using it

  • Journal of Korean Library and Information Science Society
  • Abbr : JKLISS
  • 2006, 37(3), pp.75-101
  • Publisher : Korean Library And Information Science Society
  • Research Area : Interdisciplinary Studies > Library and Information Science

Jaeyoung Chung 1

1서강대학교

Accredited

ABSTRACT

This study is about the factors required to be considered in the aspects of policy and operation before introducing the real-time reference service and about the way to use the real-time reference service effectively. The real-time reference service should not be accepted and applied just based on the case of advanced nations without deciding how to apply and use through enough advanced investigation and example analysis. Working out in service policies, selecting appropriate programs, securing service manpower, devising privacy policies, groping the ways of cooperation between libraries, and operating the adequate evaluation system are the factors which should be considered in the policy aspect. Preparation of proper ways of application, operation time, and promotion are the factors which should be considered and reviewed in the operative aspect.

Citation status

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