@article{ART001184187},
author={황 재 영 and Eung-Bong Lee and Honam Choi},
title={An Analysis on Measurement of Customer Satisfaction Index of NDSL},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2006},
volume={37},
number={4},
pages={247-270}
TY - JOUR
AU - 황 재 영
AU - Eung-Bong Lee
AU - Honam Choi
TI - An Analysis on Measurement of Customer Satisfaction Index of NDSL
JO - Journal of Korean Library and Information Science Society
PY - 2006
VL - 37
IS - 4
PB - Korean Library And Information Science Society
SP - 247
EP - 270
SN - 2466-2542
AB - The purpose of this study is to measure customer satisfaction index of NDSL. we propose new model of the user satisfaction index for NDSL and verify the new model through the analysis of structural equation model, LISREL. We also build new measurement method for customer satisfaction index by different dimension and measure diverse customer satisfaction index according to different calculation method.
KW - Customer Satisfaction Index;User Satisfaction;Structural Equation Model;NDSL
DO -
UR -
ER -
황 재 영, Eung-Bong Lee and Honam Choi. (2006). An Analysis on Measurement of Customer Satisfaction Index of NDSL. Journal of Korean Library and Information Science Society, 37(4), 247-270.
황 재 영, Eung-Bong Lee and Honam Choi. 2006, "An Analysis on Measurement of Customer Satisfaction Index of NDSL", Journal of Korean Library and Information Science Society, vol.37, no.4 pp.247-270.
황 재 영, Eung-Bong Lee, Honam Choi "An Analysis on Measurement of Customer Satisfaction Index of NDSL" Journal of Korean Library and Information Science Society 37.4 pp.247-270 (2006) : 247.
황 재 영, Eung-Bong Lee, Honam Choi. An Analysis on Measurement of Customer Satisfaction Index of NDSL. 2006; 37(4), 247-270.
황 재 영, Eung-Bong Lee and Honam Choi. "An Analysis on Measurement of Customer Satisfaction Index of NDSL" Journal of Korean Library and Information Science Society 37, no.4 (2006) : 247-270.
황 재 영; Eung-Bong Lee; Honam Choi. An Analysis on Measurement of Customer Satisfaction Index of NDSL. Journal of Korean Library and Information Science Society, 37(4), 247-270.
황 재 영; Eung-Bong Lee; Honam Choi. An Analysis on Measurement of Customer Satisfaction Index of NDSL. Journal of Korean Library and Information Science Society. 2006; 37(4) 247-270.
황 재 영, Eung-Bong Lee, Honam Choi. An Analysis on Measurement of Customer Satisfaction Index of NDSL. 2006; 37(4), 247-270.
황 재 영, Eung-Bong Lee and Honam Choi. "An Analysis on Measurement of Customer Satisfaction Index of NDSL" Journal of Korean Library and Information Science Society 37, no.4 (2006) : 247-270.
