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An Analysis on Measurement of Customer Satisfaction Index of NDSL

  • Journal of Korean Library and Information Science Society
  • Abbr : JKLISS
  • 2006, 37(4), pp.247-270
  • Publisher : Korean Library And Information Science Society
  • Research Area : Interdisciplinary Studies > Library and Information Science

황 재 영 1 Eung-Bong Lee 2 Honam Choi 3

1국방과학연구소
2충남대학교
3한국과학기술정보연구원

Accredited

ABSTRACT

The purpose of this study is to measure customer satisfaction index of NDSL. we propose new model of the user satisfaction index for NDSL and verify the new model through the analysis of structural equation model, LISREL. We also build new measurement method for customer satisfaction index by different dimension and measure diverse customer satisfaction index according to different calculation method.

Citation status

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