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@article{ART001352131},
author={Jae-Young Hwang and Eung-Bong Lee},
title={A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2009},
volume={40},
number={2},
pages={243-265},
doi={10.16981/kliss.40.2.200906.243}

TY - JOUR
AU - Jae-Young Hwang
AU - Eung-Bong Lee
TI - A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies
JO - Journal of Korean Library and Information Science Society
PY - 2009
VL - 40
IS - 2
PB - Korean Library And Information Science Society
SP - 243
EP - 265
SN - 2466-2542
AB - The purpose of this study is to review recent studies on the service quality evaluation of digital libraries and to derive from research trends and several suggestions. Specifically, this paper compared and analyzed recent literatures on e-service quality evaluation of digital libraries in Korea with regard to service quality evaluation models and measure methodologies. Finally, this study offered two important suggestions. The one is the necessity of developing a standardized service quality evaluation model for digital libraries which is customized in korean environment and the other is establishment of development guideline of service quality evaluation for digital libraries.
KW - Digital Library;Service Quality;e-Service Quality;Evaluation Model;Measure Methodology
DO - 10.16981/kliss.40.2.200906.243
ER -

Jae-Young Hwang and Eung-Bong Lee. (2009). A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies. Journal of Korean Library and Information Science Society, 40(2), 243-265.

Jae-Young Hwang and Eung-Bong Lee. 2009, "A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies", Journal of Korean Library and Information Science Society, vol.40, no.2 pp.243-265. Available from: doi:10.16981/kliss.40.2.200906.243

Jae-Young Hwang, Eung-Bong Lee "A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies" Journal of Korean Library and Information Science Society 40.2 pp.243-265 (2009) : 243.

Jae-Young Hwang, Eung-Bong Lee. A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies. 2009; 40(2), 243-265. Available from: doi:10.16981/kliss.40.2.200906.243

Jae-Young Hwang and Eung-Bong Lee. "A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies" Journal of Korean Library and Information Science Society 40, no.2 (2009) : 243-265.doi: 10.16981/kliss.40.2.200906.243

Jae-Young Hwang; Eung-Bong Lee. A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies. Journal of Korean Library and Information Science Society, 40(2), 243-265. doi: 10.16981/kliss.40.2.200906.243

Jae-Young Hwang; Eung-Bong Lee. A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies. Journal of Korean Library and Information Science Society. 2009; 40(2) 243-265. doi: 10.16981/kliss.40.2.200906.243

Jae-Young Hwang, Eung-Bong Lee. A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies. 2009; 40(2), 243-265. Available from: doi:10.16981/kliss.40.2.200906.243

Jae-Young Hwang and Eung-Bong Lee. "A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies" Journal of Korean Library and Information Science Society 40, no.2 (2009) : 243-265.doi: 10.16981/kliss.40.2.200906.243