@article{ART001432557},
author={Jung Young mi and Youngkee Kim and Soosang Lee},
title={A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2010},
volume={41},
number={1},
pages={255-272},
doi={10.16981/kliss.41.1.201003.255}
TY - JOUR
AU - Jung Young mi
AU - Youngkee Kim
AU - Soosang Lee
TI - A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)
JO - Journal of Korean Library and Information Science Society
PY - 2010
VL - 41
IS - 1
PB - Korean Library And Information Science Society
SP - 255
EP - 272
SN - 2466-2542
AB - This paper aims to describe the measurement and improvement of academic library service quality by ISA (Importance-Satisfaction Analysis). This research established service quality model on based LibQUAL+®. It consisted of 18 items that formed three dimensions, affect of service quality, information control quality, and library as place quality. To execute this research, the service quality according the users' importance and satisfaction of library service is measured through Gaps model and ISA. The data for this case study was collected through the survey conducted the users of the H University library. By applying SPSS 17.0 and Excel 2007, the final 113 surveys were used for analysis.
KW - Importance-Satisfaction Analysis;Importance-Performance Analysis;Library Service Quality;Satisfaction;LibQUAL
DO - 10.16981/kliss.41.1.201003.255
ER -
Jung Young mi, Youngkee Kim and Soosang Lee. (2010). A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis). Journal of Korean Library and Information Science Society, 41(1), 255-272.
Jung Young mi, Youngkee Kim and Soosang Lee. 2010, "A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)", Journal of Korean Library and Information Science Society, vol.41, no.1 pp.255-272. Available from: doi:10.16981/kliss.41.1.201003.255
Jung Young mi, Youngkee Kim, Soosang Lee "A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)" Journal of Korean Library and Information Science Society 41.1 pp.255-272 (2010) : 255.
Jung Young mi, Youngkee Kim, Soosang Lee. A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis). 2010; 41(1), 255-272. Available from: doi:10.16981/kliss.41.1.201003.255
Jung Young mi, Youngkee Kim and Soosang Lee. "A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)" Journal of Korean Library and Information Science Society 41, no.1 (2010) : 255-272.doi: 10.16981/kliss.41.1.201003.255
Jung Young mi; Youngkee Kim; Soosang Lee. A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis). Journal of Korean Library and Information Science Society, 41(1), 255-272. doi: 10.16981/kliss.41.1.201003.255
Jung Young mi; Youngkee Kim; Soosang Lee. A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis). Journal of Korean Library and Information Science Society. 2010; 41(1) 255-272. doi: 10.16981/kliss.41.1.201003.255
Jung Young mi, Youngkee Kim, Soosang Lee. A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis). 2010; 41(1), 255-272. Available from: doi:10.16981/kliss.41.1.201003.255
Jung Young mi, Youngkee Kim and Soosang Lee. "A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)" Journal of Korean Library and Information Science Society 41, no.1 (2010) : 255-272.doi: 10.16981/kliss.41.1.201003.255
