@article{ART001484371},
author={Oh, Dong-Geun and Ji-suk Yeo and Choi Sung Yeol},
title={Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2010},
volume={41},
number={3},
pages={291-307},
doi={10.16981/kliss.41.3.201009.291}
TY - JOUR
AU - Oh, Dong-Geun
AU - Ji-suk Yeo
AU - Choi Sung Yeol
TI - Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model
JO - Journal of Korean Library and Information Science Society
PY - 2010
VL - 41
IS - 3
PB - Korean Library And Information Science Society
SP - 291
EP - 307
SN - 2466-2542
AB - This study investigates the participants' perception and satisfaction score for culture and education programs operating in public libraries and culture & art centers in Daegu Metropolitan City. Attendees of the public libraries' programs have higher overall satisfaction, customer loyalty on the contents of the program and lecturers than those of the culture & art centers' programs. Attendees of the culture & art centers' programs rated staff supports and services, facilities and educational equipments higher than those in the public libraries' programs. This study calculates the LCSI score in public libraries(78.02) and culture & art centers(77.22).
KW - Public Library - Customer Satisfaction;Cultural and Educational Programs;LCSI;Service Quality;Cultural and Educational Programs Satisfaction Index
DO - 10.16981/kliss.41.3.201009.291
ER -
Oh, Dong-Geun, Ji-suk Yeo and Choi Sung Yeol. (2010). Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model. Journal of Korean Library and Information Science Society, 41(3), 291-307.
Oh, Dong-Geun, Ji-suk Yeo and Choi Sung Yeol. 2010, "Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model", Journal of Korean Library and Information Science Society, vol.41, no.3 pp.291-307. Available from: doi:10.16981/kliss.41.3.201009.291
Oh, Dong-Geun, Ji-suk Yeo, Choi Sung Yeol "Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model" Journal of Korean Library and Information Science Society 41.3 pp.291-307 (2010) : 291.
Oh, Dong-Geun, Ji-suk Yeo, Choi Sung Yeol. Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model. 2010; 41(3), 291-307. Available from: doi:10.16981/kliss.41.3.201009.291
Oh, Dong-Geun, Ji-suk Yeo and Choi Sung Yeol. "Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model" Journal of Korean Library and Information Science Society 41, no.3 (2010) : 291-307.doi: 10.16981/kliss.41.3.201009.291
Oh, Dong-Geun; Ji-suk Yeo; Choi Sung Yeol. Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model. Journal of Korean Library and Information Science Society, 41(3), 291-307. doi: 10.16981/kliss.41.3.201009.291
Oh, Dong-Geun; Ji-suk Yeo; Choi Sung Yeol. Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model. Journal of Korean Library and Information Science Society. 2010; 41(3) 291-307. doi: 10.16981/kliss.41.3.201009.291
Oh, Dong-Geun, Ji-suk Yeo, Choi Sung Yeol. Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model. 2010; 41(3), 291-307. Available from: doi:10.16981/kliss.41.3.201009.291
Oh, Dong-Geun, Ji-suk Yeo and Choi Sung Yeol. "Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model" Journal of Korean Library and Information Science Society 41, no.3 (2010) : 291-307.doi: 10.16981/kliss.41.3.201009.291
