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@article{ART001862194},
author={Jung Young mi},
title={A Case Study on Applying QFD to Improve Library Service Quality},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2014},
volume={45},
number={1},
pages={317-338},
doi={10.16981/kliss.45.1.201403.317}

TY - JOUR
AU - Jung Young mi
TI - A Case Study on Applying QFD to Improve Library Service Quality
JO - Journal of Korean Library and Information Science Society
PY - 2014
VL - 45
IS - 1
PB - Korean Library And Information Science Society
SP - 317
EP - 338
SN - 2466-2542
AB - This study aims to apply QFD model to improve and evaluate library service quality using user needs priorities. The library of the D University is presented as a case study. QFD is a powerful quality management method in which customer needs are translated into appropriate technical requirements for each stage of product/service development. To apply QFD in the field of library services, first library user needs and their AHP, satisfaction and importance degrees were examined via focus group interview. Second, the service improvement engineering characteristics for satisfying the user needs and their relationship/correlations matrices were defined by interviewing library practitioners and experts. Finally, the data collected was entered using CUPID solution, and then HOQ to improve library service quality of the D University was constructed. This study focused on QFD method and its application as a tool for improving the quality of library service.
KW - Quality function deployment;Library service quality;Academic library;House of quality;User satisfaction
DO - 10.16981/kliss.45.1.201403.317
ER -

Jung Young mi. (2014). A Case Study on Applying QFD to Improve Library Service Quality. Journal of Korean Library and Information Science Society, 45(1), 317-338.

Jung Young mi. 2014, "A Case Study on Applying QFD to Improve Library Service Quality", Journal of Korean Library and Information Science Society, vol.45, no.1 pp.317-338. Available from: doi:10.16981/kliss.45.1.201403.317

Jung Young mi "A Case Study on Applying QFD to Improve Library Service Quality" Journal of Korean Library and Information Science Society 45.1 pp.317-338 (2014) : 317.

Jung Young mi. A Case Study on Applying QFD to Improve Library Service Quality. 2014; 45(1), 317-338. Available from: doi:10.16981/kliss.45.1.201403.317

Jung Young mi. "A Case Study on Applying QFD to Improve Library Service Quality" Journal of Korean Library and Information Science Society 45, no.1 (2014) : 317-338.doi: 10.16981/kliss.45.1.201403.317

Jung Young mi. A Case Study on Applying QFD to Improve Library Service Quality. Journal of Korean Library and Information Science Society, 45(1), 317-338. doi: 10.16981/kliss.45.1.201403.317

Jung Young mi. A Case Study on Applying QFD to Improve Library Service Quality. Journal of Korean Library and Information Science Society. 2014; 45(1) 317-338. doi: 10.16981/kliss.45.1.201403.317

Jung Young mi. A Case Study on Applying QFD to Improve Library Service Quality. 2014; 45(1), 317-338. Available from: doi:10.16981/kliss.45.1.201403.317

Jung Young mi. "A Case Study on Applying QFD to Improve Library Service Quality" Journal of Korean Library and Information Science Society 45, no.1 (2014) : 317-338.doi: 10.16981/kliss.45.1.201403.317