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A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul

  • Journal of Korean Library and Information Science Society
  • Abbr : JKLISS
  • 2017, 48(1), pp.319-344
  • DOI : 10.16981/kliss.48.1.201703.319
  • Publisher : Korean Library And Information Science Society
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : February 16, 2017
  • Accepted : March 13, 2017

Kim, Boil 1 Seon-Ho Kim 2

1경기대학교
2대구대학교

Accredited

ABSTRACT

As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

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