@article{ART002210033},
author={Kim, Boil and Seon-Ho Kim},
title={A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2017},
volume={48},
number={1},
pages={319-344},
doi={10.16981/kliss.48.1.201703.319}
TY - JOUR
AU - Kim, Boil
AU - Seon-Ho Kim
TI - A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul
JO - Journal of Korean Library and Information Science Society
PY - 2017
VL - 48
IS - 1
PB - Korean Library And Information Science Society
SP - 319
EP - 344
SN - 2466-2542
AB - As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.
KW - LibQUAL+;Public library;Older persons;Service quality evaluation;User satisfaction
DO - 10.16981/kliss.48.1.201703.319
ER -
Kim, Boil and Seon-Ho Kim. (2017). A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul. Journal of Korean Library and Information Science Society, 48(1), 319-344.
Kim, Boil and Seon-Ho Kim. 2017, "A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul", Journal of Korean Library and Information Science Society, vol.48, no.1 pp.319-344. Available from: doi:10.16981/kliss.48.1.201703.319
Kim, Boil, Seon-Ho Kim "A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul" Journal of Korean Library and Information Science Society 48.1 pp.319-344 (2017) : 319.
Kim, Boil, Seon-Ho Kim. A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul. 2017; 48(1), 319-344. Available from: doi:10.16981/kliss.48.1.201703.319
Kim, Boil and Seon-Ho Kim. "A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul" Journal of Korean Library and Information Science Society 48, no.1 (2017) : 319-344.doi: 10.16981/kliss.48.1.201703.319
Kim, Boil; Seon-Ho Kim. A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul. Journal of Korean Library and Information Science Society, 48(1), 319-344. doi: 10.16981/kliss.48.1.201703.319
Kim, Boil; Seon-Ho Kim. A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul. Journal of Korean Library and Information Science Society. 2017; 48(1) 319-344. doi: 10.16981/kliss.48.1.201703.319
Kim, Boil, Seon-Ho Kim. A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul. 2017; 48(1), 319-344. Available from: doi:10.16981/kliss.48.1.201703.319
Kim, Boil and Seon-Ho Kim. "A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul" Journal of Korean Library and Information Science Society 48, no.1 (2017) : 319-344.doi: 10.16981/kliss.48.1.201703.319