An Analysis of Online Readers’ Advisory Services Offered by Public Libraries (공공도서관의 온라인 독자상담 서비스에 관한 연구)

YeonOk Lee (이연옥)

doi:10.16981/kliss.54.2.202306.155

An Analysis of Online Readers’ Advisory Services Offered by Public Libraries

Journal of Korean Library and Information Science Society
Abbr : JKLISS
2023, 54(2), pp.155-178
DOI : 10.16981/kliss.54.2.202306.155
Publisher : Korean Library And Information Science Society
Research Area : Interdisciplinary Studies > Library and Information Science
Received : May 23, 2023
Accepted : June 13, 2023
Published : June 30, 2023

YeonOk Lee ¹

¹부산대학교

Accredited

ABSTRACT

Due to the rapid advancement of information technology and changes in the reading environment, the readers’ advisory services provided by public libraries are facing challenges and opportunities. Recognizing the need for public libraries to respond and propel their services forward, this study analyzed the current status of online readers’ advisory services offered by public libraries in Korea and discusses areas that require improvement. To achieve this, the study analyzed the online readers’ advisory services in 50 public libraries located in Seoul and six metropolitan cities (Incheon, Daejeon, Daegu, Gwangju, Busan, and Ulsan) across seven categories. These categories encompass various aspects, such as announcing reading programs and new books, identifying and addressing reader needs, developing content by librarians, generating content by readers, providing guidance on external reading information, connecting with professional book review databases and online websites, and utilizing social media services. Through this analysis, the study identified areas for improvement to enhance online readers’ advisory services in public libraries and ultimately improve reader satisfaction. It suggested enhancing activities such as librarians’ book recommendations and reviews for individual readers, reader participation, and interaction.

KEYWORDS

Readers’ Advisory, Reader Services, Online Services, Information Services, Public Libraries

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Korean Library and Information Science Society 2023 KCI Impact Factor : 1.02

An Analysis of Online Readers’ Advisory Services Offered by Public Libraries

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of Korean Library and Information Science Society 2023 KCI Impact Factor : 1.02

An Analysis of Online Readers’ Advisory Services Offered by Public Libraries

ABSTRACT

KEYWORDS

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REFERENCES (30) * References for papers published after 2023 are currently being built.

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* References for papers published after 2023 are currently being built.