2014, Vol.21, No.3

Informatization Policy 2023 KCI Impact Factor : 4.08

pISSN : 1598-3498
https://journal.kci.go.kr/nia

Recent developments of smart phone and ICT, and explosive developments of wireless sensor areadrive radical changes on traditional health care service. To accommodate the changes, manyresearchers have studied to expand traditional healthcare service areas including home care for independentliving and public care for preventive and collaborative wellness area. This study proposes a research framework for healthcare information technology area based on Mettler andRaptis‘s(2012) work. Then, the study analyze the research trends in the area based on the framework. The area ofmonitoring patients health status at home using smart phone, providing innovative healthcare service by outpatientsmonitoring, and implementing preventive healthcare services are identified most active and emergingresearch agenda. It is expected that the research framework and implications of this study can assist future research efforts andpractical utilization of healthcare information technologies.

Public Shared Service Centers (PSSC) consolidate functions such as human resources,information technology, financial management or accounting into one office to serve anorganization. A prominent example from the United States is the Federal Information Technology Shared ServicesStrategy. It supports mission, administrative, and infrastructure-related IT functions through providingorganizations in the Executive Branch of the Federal Government (Federal Agencies) with policy guidance on thefull range and lifecycle of intra- and inter-agency information technology (IT) shared services. This study looksat the Federal Information Technology Shared Services Strategy in order to draw lessons for fosteringcollaborative government through the use of PSSC. It finds the following factors are critical for success whenimplementing IT shared services: (1) agency leadership must be solidly behind their IT shared service plan, or theneeded changes will not happen at the business unit, program, or system levels; (2) there must be a move awayfrom internally-centered, program-specific thinking, and a move toward a paradigm of consuming and providingIT shared services with multiple groups whenever possible; and (3) successfully managing "loss of control" issuesis central, and optimizing business processes is essential to move from stove-piped workflows to processes thatwork across the agency enterprise and beyond. Therefore, the study suggests that a Korean model of PSSCimplementation be introduced, and that good IT Governance is a crucial component of PSSC strategies.

ICT development has led the government to provide more personalized services which means thatthe government has to collect more private information to satisfy the information demand fromcitizen. It is a dilemma because the more tailored information services may arise conflict against the right ofprivate information protection which is one of the side effect by ICT. In this study, we analyzed the case of NEISwhich still represents the issue of privacy conflict among each stakeholder’s perspectives. To analyze the case, weused the frame analysis which is used as a tool for analyzing the case of public conflict. Through the analyses anddiscussions, we found the policy implication for the future ICT policies which can mediate the conflict between adata opening and the protection of privacy. Finally, we suggest a new governance approach for the better ICTpolicy contrary to top-down approach.