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@article{ART001914626},
author={Kilpyo Hong and Choong-Sik Chung and Pan Suk Kim},
title={Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom},
journal={Informatization Policy},
issn={1598-3498},
year={2014},
volume={21},
number={3},
pages={33-55}

TY - JOUR
AU - Kilpyo Hong
AU - Choong-Sik Chung
AU - Pan Suk Kim
TI - Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom
JO - Informatization Policy
PY - 2014
VL - 21
IS - 3
PB - NIA
SP - 33
EP - 55
SN - 1598-3498
AB - Public Shared Service Centers (PSSC) consolidate functions such as human resources,information technology, financial management or accounting into one office to serve anorganization. A prominent example from the United States is the Federal Information Technology Shared ServicesStrategy. It supports mission, administrative, and infrastructure-related IT functions through providingorganizations in the Executive Branch of the Federal Government (Federal Agencies) with policy guidance on thefull range and lifecycle of intra- and inter-agency information technology (IT) shared services. This study looksat the Federal Information Technology Shared Services Strategy in order to draw lessons for fosteringcollaborative government through the use of PSSC. It finds the following factors are critical for success whenimplementing IT shared services: (1) agency leadership must be solidly behind their IT shared service plan, or theneeded changes will not happen at the business unit, program, or system levels; (2) there must be a move awayfrom internally-centered, program-specific thinking, and a move toward a paradigm of consuming and providingIT shared services with multiple groups whenever possible; and (3) successfully managing "loss of control" issuesis central, and optimizing business processes is essential to move from stove-piped workflows to processes thatwork across the agency enterprise and beyond. Therefore, the study suggests that a Korean model of PSSCimplementation be introduced, and that good IT Governance is a crucial component of PSSC strategies.
KW - shard service;shard service center(SSC);public shard service center(PSSC);collaborative government
DO -
UR -
ER -

Kilpyo Hong, Choong-Sik Chung and Pan Suk Kim. (2014). Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom. Informatization Policy, 21(3), 33-55.

Kilpyo Hong, Choong-Sik Chung and Pan Suk Kim. 2014, "Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom", Informatization Policy, vol.21, no.3 pp.33-55.

Kilpyo Hong, Choong-Sik Chung, Pan Suk Kim "Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom" Informatization Policy 21.3 pp.33-55 (2014) : 33.

Kilpyo Hong, Choong-Sik Chung, Pan Suk Kim. Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom. 2014; 21(3), 33-55.

Kilpyo Hong, Choong-Sik Chung and Pan Suk Kim. "Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom" Informatization Policy 21, no.3 (2014) : 33-55.

Kilpyo Hong; Choong-Sik Chung; Pan Suk Kim. Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom. Informatization Policy, 21(3), 33-55.

Kilpyo Hong; Choong-Sik Chung; Pan Suk Kim. Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom. Informatization Policy. 2014; 21(3) 33-55.

Kilpyo Hong, Choong-Sik Chung, Pan Suk Kim. Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom. 2014; 21(3), 33-55.

Kilpyo Hong, Choong-Sik Chung and Pan Suk Kim. "Public Shared Service Centers for Collaborative Government: A Case Study of the United States and the United Kingdom" Informatization Policy 21, no.3 (2014) : 33-55.