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A Study on the Consumer Anti-Site

  • Informatization Policy
  • Abbr : 정보화정책
  • 2003, 10(4), pp.53-72
  • Publisher : NIA
  • Research Area : Social Science > Public Policy

Rando Kim 1 김선옥 1

1서울대학교

Candidate

ABSTRACT

This paper delves into the consumer anti-sites, which show new horizon for internet consumerism. The study first studies the concept and status quo of consumer anti-sites and then evaluate current anti-sites by developing model and indices of site evaluation. In developing the model, the paper make up three aspects of site evaluation: contents; linkage; and interface and maintenance. The paper considers not only the users who wish to compalin about their discontent but also the users who simply want to gather information for future purchase and suppliers who intend to gather information about their management in evaluating contents. Lastly, the paper also suggests policy implications to make better consumer anti-site culture.

Citation status

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