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Perception of Internet Information Quality and Trust in Government - Focusing on participation of young netizens in their twenties and thirties in public policy process-

  • Informatization Policy
  • Abbr : 정보화정책
  • 2011, 18(4), pp.59~84
  • Publisher : NIA
  • Research Area : Social Science > Public Policy

김기현 1,  Tong Hee Park 1

1이화여자대학교

Accredited

ABSTRACT

In the 21st century, Internet information has a huge impact on citizens' participation in public policy process and trust in government. If the quality of Internet information is more positively perceived, the impact will be greater. In order to identify that causal relation, we construct the elements which make up the quality of Internet information and then analyze the impact of that quality on citizens' participation in public policy process and trust in government. First, positive perception about the quality of Internet information increases online participation and decreases offline participation in public policy process. Second, online participation activates offline participation significantly. Third, offline participation has a negative impact on trust in government. In sum, the quality of Internet information activates online participation, which, in turn, contributes a lot to an increase in offline participation and eventually weakens trust in government. On the other hand, the improved quality of Internet information weakens offline participation in public policy process and could contribute to the improvement of trust in government.

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