Informatization Policy 2023 KCI Impact Factor : 4.08
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pISSN : 1598-3498
- https://journal.kci.go.kr/nia
KJCKorea
Journal Central
A Study on Research Framework and Research Trends in IT Service Management (ITSM) Area
- Informatization Policy
- Abbr : 정보화정책
- 2012, 19(1), pp.3-24
- Publisher : NIA
- Research Area : Social Science > Public Policy
Lee, Jong Ok 1, 신성희 1, 김홍근 1, Hwang, Kyung Tae 1
1동국대학교
Accredited
ABSTRACT
This study proposes a research framework for IT service management (ITSM) area based on theories on innovation and IT achievements in the area of MIS. Then, existing ITSM literature is reviewed based on the research framework, and implications for future ITSM research are suggested. Major findings are as follows: ① domestic research efforts should be continued to contribute to the diffusion of ITSM in industry, ② since a certain level of research results has been accumulated, explanatory research rather than exploratory and/or descriptive studies should be pursued in the future, ③ research on the performance of ITSM is lacking, ④ research utilizing more objective data (secondary data obtained from ITSM systems) is needed. ITSM is innovation that can contribute to the improvement of productivity and competitiveness of organizations through systematic management of IT. It is expected that the research framework and implications of this study can assist future research efforts and practical utilization of ITSM.
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