2012, Vol.19, No.1

Informatization Policy 2023 KCI Impact Factor : 4.08

pISSN : 1598-3498
https://journal.kci.go.kr/nia

This study proposes a research framework for IT service management (ITSM) area based on theories on innovation and IT achievements in the area of MIS. Then, existing ITSM literature is reviewed based on the research framework, and implications for future ITSM research are suggested. Major findings are as follows: ① domestic research efforts should be continued to contribute to the diffusion of ITSM in industry, ② since a certain level of research results has been accumulated, explanatory research rather than exploratory and/or descriptive studies should be pursued in the future, ③ research on the performance of ITSM is lacking, ④ research utilizing more objective data (secondary data obtained from ITSM systems) is needed. ITSM is innovation that can contribute to the improvement of productivity and competitiveness of organizations through systematic management of IT. It is expected that the research framework and implications of this study can assist future research efforts and practical utilization of ITSM.

This study examined the relationship among perception on information, purpose of information use, and trust in government. It also identified different patterns of groups by their ideological inclination via a national survey on sample population over the age of twenty. The result showed the statistical significance of the relationship among information perception, purpose of information use, ideological inclination, and trust in government. The analysis result implies that the role of government should be readjusted in terms of publicness toward meta-data provider which is transparent and fair without any discrimination by individual difference and economic condition. This will increase the level of trust in government data and its utilization will be tied into the individual connectedness for social integration. The role of government as an information provider needs to establish the role of mediator which always keeps social rules and tracks down violators in a timely manner in the process of information production. With transparent information flow and fair game, the richness of information and a positive production environment will be created.

Most online games today are provided via a website interface. Researchers found that various aspects of a game website importantly influence the success of the online game business. This paper aims at identifying key site-related quality factors affecting the success of online casual game websites and creating a model for measuring such success. To meet this end, we extracted basic factors from the literature and expanded them through a Delphi survey method in which domain experts were asked to identify key quality factors of online game websites. Then we performed a questionnaire survey using online game users for an empirical analysis. The results revealed that information quality, service quality, and system quality are all positively related to user satisfaction and that an increase in user satisfaction leads to an improvement in both gamer loyalty and business outcomes. However, it was found that gamers' loyalty does not necessarily increase business outcomes. The paper offers practical as well as academic implications based on the research findings.