Informatization Policy 2023 KCI Impact Factor : 4.08
-
pISSN : 1598-3498
- https://journal.kci.go.kr/nia
KJCKorea
Journal Central
Developing a Conceptual Model for Measuring the Electronic Commerce Success of Online Game Websites
- Informatization Policy
- Abbr : 정보화정책
- 2012, 19(1), pp.45~73
- Publisher : NIA
- Research Area : Social Science > Public Policy
1중앙대학교
Accredited
ABSTRACT
Most online games today are provided via a website interface. Researchers found that various aspects of a game website importantly influence the success of the online game business. This paper aims at identifying key site-related quality factors affecting the success of online casual game websites and creating a model for measuring such success. To meet this end, we extracted basic factors from the literature and expanded them through a Delphi survey method in which domain experts were asked to identify key quality factors of online game websites. Then we performed a questionnaire survey using online game users for an empirical analysis. The results revealed that information quality, service quality, and system quality are all positively related to user satisfaction and that an increase in user satisfaction leads to an improvement in both gamer loyalty and business outcomes. However, it was found that gamers' loyalty does not necessarily increase business outcomes. The paper offers practical as well as academic implications based on the research findings.
Statistics
-
177 Viewed
-
2 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
권혁인
/ 2008
/
A Study On the Anomaly in On-Line Game Market : Focused on the day of the Week and seasonal effect
/ 한국컴퓨터게임학회논문지
/ (사)한국컴퓨터게임학회
(13)
: 59~68
[journal]
김태효
/ 2009
/ 온라인 게임에서 총 접속시간을 이용한 최고동시접속자 수의 추정과 매출액 산출 모델에관한 연구
/ 정보과학회지
27(10)
: 9~88
[confproc]
문병관
/ 2004
/ AHP 기법을 이용한 3C-D-T웹사이트 평가모형 범주간 가중치 연구
/ 한국과학회 추계학술대회 발표논문
[journal]
배이철
/ 2008
/
A Model to Measure the Success of a Web-based Information System at a Government Agencyhungwadae Case
/ Asia Pacific Journal of Information Systems
/ 한국경영정보학회
18(1)
: 97~115
[confproc]
위정현
/ 2003
/ 온라인게임 사용자 속성의한일 비교: 경로의존성에 의한 사용자 군의 속성차이 분석
/ 한국경영학회 하계학술대회 발표논문
[journal]
이진아
/ 2011
/
A Study on the Online Game User Interface Case Analysis -Focused on Granado Espada Game-
/ 한국디자인문화학회지
/ 한국디자인문화학회
17(1)
: 493~500
[book]
채서일
/ 1995
/ 사회과학조사방법론
/ 학연사
[journal]
한기훈
/ 2006
/
A Study on the Factors for Evaluating e-Government Portal Sites
/ Asia Pacific Journal of Information Systems
/ 한국경영정보학회
16(1)
: 23~43
[report]
한국데이터베이스진흥센터
/ 2003
/ 데이터베이스 품질평가에 관한 연구
/ 한국데이터베이스진흥센터
[book]
한국소프트웨어진흥원
/ 2004
/ 디지털 콘텐츠 백서
/ 한국소프트웨어진흥원
[journal]
홍일유
/ 2000
/ 인터넷 웹사이트의 포괄적 평가모형에 관한 연구
/ 한국경영과학회지
(e-비즈니스 특집)
: 161~180
[confproc]
홍일유
/ 2002
/ 3C-D-T 비즈니스 웹사이트평가프레임워크의 응용에 관한 실증적 연구: 쇼핑몰, 증권, 정보검색 사이트를 중심으로
/ 한국경영정보학회 춘계학술대회 발표논문
[journal]
홍일유
/ 2006
/
An Empirical Study on the Website Quality Factors Affecting Revisit Intent in Domestic Online Shopping Malls
/ 경영과학
/ 한국경영과학회
23(1)
: 43~61
[journal]
Abels, E. G.
/ 1997
/ Identifying User-based Criteria for WebPages
/ Internet Research: ElectronicNetworking Application and Policy
7(4)
: 252~262
[journal]
Adams, D. A.
/ 1992
/ Perceived Usefulness, Ease of Use,and Usage of Information Technology: AReplication
/ MIS Quarterly
16(2)
: 227~247
[journal]
Agarwal, R.
/ 1998
/ The Antecedents and Consequence of User Perceptions in Information Technology Adoption
/ Decision Support Systems
22
: 15~29
[book]
Allen, R. G. D.
/ 1974
/ Index Numbers in Theory and Practice
/ Aldine Publishing Company
[journal]
Amstrong, A.
/ 1996
/ The Real Value of On-Line Communities
/ Harvard Bussiness Review
74
: 134~141
[journal]
Bailey, J.
/ 1983
/ Development of a Tool for Measuring and Analyzing Computer User Satisfaction
/ Management Science
29(5)
: 530~545
[journal]
Barti, H.
/ 1985
/ Change, Attitude to Change, and Decision Support Systems Success
/ Information and Management
9(5)
: 261~268
[journal]
Bauer, Christian
/ 2000
/ Quantitative Evaluation of Web SiteContent and Structure
/ Internet Research:Electronic Networking Applications andPolicy
10(1)
: 31~43
[journal]
Chang, B. H.
/ 2006
/ Exploring Factors Affecting the Adoptionand Continuance of Online Games amongCollege Students in South Korea
/ New Media & Society
8(2)
: 295~319
[journal]
Chou, T. J.
/ 2003
/ The Role of Flow Experience in Cyber-Game Addiction
/ Cyber Psychology & Behavi
6(6)
: 663~675
[journal]
Cronin, J. J.
/ 1992
/ Measuring Service Quality: A Reexamination and Extension
/ Journal of Marketing
56(3)
: 55~68
[book]
Csikszentmihalyi, M.
/ 1990
/ Flow: The Psychology of Optimal Experience
/ Harper Perennial
[journal]
D’Ambra, J.
/ 2001
/ Emerging Factors in User Evaluation of the World Wide Web
/ Information and Management
38(6)
: 373~384
[journal]
Davis D. G.
/ 1989
/ Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
/ MIS Quarterly
13(3)
: 319~340
[journal]
DeLone, W. H.
/ 1992
/ Information System Success: The Questfor the Dependent Variable
/ Information Systems Research
3(1)
: 60~95
[journal]
DeLone, W. H.
/ 2003
/ The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
/ Journal of Management Information Systems
19(4)
: 9~30
[journal]
DeLone, W. H.
/ 2004
/ Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
/ International Journal of Electronic Commerce
(1)
: 31~47
[journal]
Doll, J. W.
/ 1998
/ The Measurement of End-User Computer Satisfaction
/ MIS Quarterly
12(2)
: 259~274
[journal]
Donthu, Naveen
/ 1999
/ The Internet Shopper
/ Journal of Advertising Research
39(3)
: 52~58
[web]
Edward, J.
/ 1998
/ Tips for Evaluating a World Wide Web Search
/ http://www.uflib.ufl.edu/hss/rsf/tips.html
[journal]
Evans, Joel R.
/ 1999
/ Business-to-business Marketing and theWorld Wide Web: Planning, Managing andAssessing Web Sites
/ Industrial Marketing Management
28(4)
: 343~358
[journal]
Fang, X.
/ 2009
/ An Online Survey System on Computer Game Enjoyment and Personality, In Human-Computer Interaction, Part IV, HCI International 2009
/ LNCS
5613
: 304~314
[journal]
Flavian, C.
/ 2006
/ The Role Played by Perceived Usability,Satisfaction and Consumer Trust onWebsite Loyalty
/ Information & Management
43(1)
: 1~14
[journal]
Gao, Yuan
/ 2004
/ Appeal of Online Computer Games: a User Perspective
/ Electronic Library
22(1)
: 74~78
[confproc]
Gehrke, D.
/ 1999
/ Determinants of Successful Website Design： Relative Importance and Recommendations for Effectiveness
/ Proceedings of the 32nd Hawaii International Conference on System Sciences
: 1~8
[journal]
Griffiths, M. D.
/ 2004
/ Demographic Factors and PlayingVariables in Online Computer Gaming
/ Cyber Psychology & Behavior
7(4)
: 479~487
[journal]
Gronholdt, L.
/ 2000
/ The Relationship betweenCustomer Satisfaction and Loyalty: CrossindustryDifferences
/ Total QualityManagement
11(4-6)
: 509~514
[journal]
Ho, K.
/ 1997
/ Evaluating the World Wide Web: A Global Study of Commercial Sites
/ Journal of Computer-Mediated Communication
3(1)
[journal]
Holsapple, Clyde W.
/ 2008
/ Building Effective Online Game Websiteswith Knowledge-based Trust
/ InformationSystems Frontiers
10
: 47~60
[confproc]
Hong, I.
/ 2003
/ In Search for Website Metrics for Measuring the Impacts of a Website
/ Workshop on Information Systems Research & Development (WISRD 2003)
[journal]
Hsu, C.
/ 2005
/ Consumer Behavior in Online Game Communities: a Motivational Factor Perspective
/ Computers in Human Behavior
23(3)
: 1642~1659
[journal]
Hsu, C. L.
/ 2011
/ Flow Experience and Internet ShoppingBehavior: Investigating the ModeratingEffect of Consumer Characteristics
/ Systems Research and Behavioral Science
[book]
Huang, K.
/ 1999
/ Quality Information and Knowledge
/ Prentice Hall
[book]
Jarvenpaa, S. L.
/ 1997
/ Is there a future of retailing on the Internet?, In Electronic Marketing and the Consumer, 139-935
/ Sage Publications
[journal]
Jutla, D.
/ 1999
/ Making Business Sense ofElectronic Commerce
/ IEEE Computer
32(3)
: 67~75
[journal]
King, W. R.
/ 1983
/ Assessing Information System Value: An Experimental Study
/ Decision Sci
14(1)
: 34~45
[journal]
Lindroos, K.
/ 1997
/ Use Quality and World Wide Web
/ and Software Technology
39(12)
: 827~836
[journal]
Liu, C.
/ 2000
/ Exploring the Factors Associated with Website Success in the Context of Electronic Commerce
/ Information & Management
38
: 22~33
[journal]
Lu, H. P.
/ 2008
/ The Role of Internet Addiction in Online Game Loyalty: an Exploratory Study
/ Internet Research
18
: 499~519
[journal]
Muylle, S.
/ 2004
/ The Conceptualization andEmpirical Validation of Website UserSatisfaction
/ Information & Management
41
: 543~560
[journal]
Negash, S.
/ 2003
/ Quality and Effectiveness in Web-basedCustomer Support Systems
/ Informationand Management
2029
: 1~12
[journal]
Novak, T.
/ 2000
/ Measuring the customer experience inon-line environments: a structuralmodeling approach
/ Marketing Science
19(1)
: 22~42
[journal]
Oliver, Richard L.
/ 1980
/ A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
/ Journal of Marketing Research
17(4)
: 460~469
[journal]
Palmer, J. W.
/ 2002
/ Web Site Usability, Design, and Performance Metric
/ Information System Research
13(2)
: 151~167
[journal]
Parasuraman, A.
/ 1988
/ SERVQUAL: A Multiple-item Scale for Measuring Customer Perceptions of Service quality
/ Journal of retailing
64(1)
: 12~40
[book]
Pine, J.
/ 1999
/ The Experience Economy
/ Harvard Business School Press
[journal]
Pitt, L. F.
/ 1995
/ Service Quality: A Measure of InformationSystems Effectiveness
/ MIS Quarterly
19(2)
: 173~187
[journal]
Rodgers, W.
/ 2005
/ The Moderating Effect of Online Experience on the Antecedents and Consequences of Online Satisfaction
/ Psychology & Marketing
22(4)
: 313~331
[journal]
Rust, R. T.
/ 1993
/ Customer Satisfaction, Customer Retention, and Market Share
/ Journal of Retailing
69(2)
: 193~215
[journal]
Seddon, P. B.
/ 1997
/ A Respecification and Extension of the DeLone and Mclean and Model of IS Success
/ Information System Research
8(3)
: 240~253
[journal]
Shih, H.
/ 2004
/ An Empirical Study on Predicting User Acceptance of E-shopping on the Web
/ Information & Management
41
: 351~368
[web]
Smith, A.
/ 1997
/ Criteria for Evaluation of Internet Information Resources
/ http://www.vuw.ac.nz/~agsmith/evaln/
[web]
Susan, E. B.
/ 1997
/ Evaluation Criteria - The Good, The Bad & The Ugly or Why It’s a Good Idea to Evaluate Web Source
/ http://lib.nmsu.edu/instryction/evalcrit.html
[journal]
Vance, A.
/ 2008
/ Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
/ Journal of Management Information Systems
24(4)
: 73~100
[journal]
Wan, A. H.
/ 1998
/ Web Page Design and Network Analysis
/ Internet Research: Electronic Networking Applications and Policy
8(2)
: 115~122
[journal]
Wu, J.
/ 2007
/ The Effects of Trust and Enjoyment on Intention to Play Online Games
/ Journal of Electronic Commerce Research
8(2)
: 128~140
[journal]
Yang, H. E.
/ 2009
/ An Empirical Analysis of Online GameService Satisfaction and Loyalty
/ ExpertSystems with Applications
36
: 1816~1825
[journal]
Zhao, F.
/ 2009
/ Factors Affecting Online Game Players’Loyalty
/ Internationalization, Design and Global Development
523
: 197~206
[journal]
Zviran, M.
/ 2006
/ User Satisfaction from Commercial Web Sites: the Effect of Design and User
/ Information & Management
43
: 157~178