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ICT and the Changing Nature of Work: Work Fragmentation

  • Informatization Policy
  • Abbr : 정보화정책
  • 2014, 21(1), pp.35-56
  • Publisher : NIA
  • Research Area : Social Science > Public Policy

Seyoon Lee 1 JunGi Park 1 Lee Jungwoo 1

1연세대학교

Accredited

ABSTRACT

Information and communication technologies(ICT) allow and force people to work anywhere,anytime using remote databases and application systems available in real-time twenty four hours aday and seven days a week. With the real time nature of ICT, individual work is becoming more and morefragmented. Instead of working on a similar task repeatedly, individuals are required to respond to e-mails and inquiries through social networks, work on planning documents, work on presentation documents, work on spreadsheets, input necessary data on company databases, generate necessary reports from the database, run teleconference, etc., all maybe in a day’s work. Work fragmentation may impact negatively on productivity as the flow is interrupted, but it may increase the productivity by allowing people to handle multiple tasks in a shorter time period. This study explores the types of work fragmentation and their characteristics. An online survey was administered to collect data about work fragmentation and work characteristics including autonomy, complexity, flexibility, usage of ICT, etc. 300 cases were used in the analysis. Analysis of k-mean cluster indicated four different types of work fragmentation: concentrated, temporally distributed, spatially distributed, and fully fragmented.

Citation status

* References for papers published after 2023 are currently being built.

This paper was written with support from the National Research Foundation of Korea.