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Emotional Labor and Turnover Intention among Nurses in Chinese General Hospitals: Mediating Role of Self-Resilience and Moderating Role of Job Burnout

  • The Journal of Multicultural Society
  • 2026, 19(1), pp.287~313
  • DOI : 10.14431/jms.2026.2.19.1.287
  • Publisher : Research Institute of Asian Women
  • Research Area : Social Science > Social Science in general
  • Received : December 30, 2025
  • Accepted : February 2, 2026
  • Published : February 28, 2026

장펑주엔 1,  Lee Eun Ju 1,  강영재 1

1동신대학교

Accredited

ABSTRACT

This study aims to verify the mediating effect of self-resilience in the relationship between emotional labor and turnover intention among general hospital nurses, as well as the moderating effect of job burnout in the relationship among emotional labor, self-resilience, and turnover intention. The participants were 500 nurses working at comprehensive hospitals in China, and the analysis was conducted using SPSS 23.0 and PROCESS macro Models 4 and 5. The research questions are as follows: What is the mediating effect of self-resilience in the relationship between emotional labor and turnover intention? What is the moderating effect of job burnout in the relationship among emotional labor, self-resilience, and turnover intention? The results revealed a significant mediating effect of self-resilience in the relationship between nurses’ emotional labor and turnover intention. Additionally, a conditional moderating effect of job burnout was found in the relationship between emotional labor and turnover intention, mediated by self-resilience. Based on these findings, intervention strategies for enhancing self-resilience and managing job burnout were discussed to address turnover issues among nurses in Chinese general hospitals.

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