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Service Design for Students who are Working and Studying in Graduate School to reach out Academic Affairs information and Academic planning

  • Journal of Communication Design
  • Abbr : JCD
  • 2020, 71(), pp.47-60
  • DOI : 10.25111/jcd.2020.71.04
  • Publisher : CDAK Society of Communication Design
  • Research Area : Arts and Kinesiology > Design > Visual Information Design > Information Design
  • Received : March 9, 2020
  • Accepted : April 27, 2020
  • Published : April 30, 2020

Soh, Shin-ae 1,  Sook Yeon Kim 2

1홍익대학교 산업미술대학원 서비스디자인과
2홍익대학교

Accredited

ABSTRACT

The number of office workers who work and study at the same time is increasing. In an uncertain society, the importance of job development is growing, and workers are heading to graduate schools due to job instability. However, the survey found that graduate students who work and study at the same time had difficulty achieving their graduate goals due to their busy working life and lack of information. Therefore, this research is intended to find problems through a qualitative study of the academic life of a graduate student working and propose a service design using it as a design opportunity area. The research progress was followed by a literature study on postgraduate students working in parallel with their jobs, followed by observation and interviews of users, stakeholders and on/offline contacts with a qualitative survey for more in-depth investigation. Based on the qualitative investigation, the mixing of information delivery channels, which is a major problem, resulted in difficulties in finding information, difficulty in obtaining detailed information by order of difference/classes, and difficulty in preparing information in advance by timing. As a solution to the problems found, a service model consisting largely of three themes proposed a 1st-academic plan customized road map, real-tip by 2 contents, and a 3rd-road map based notification service. By defining detailed functions to implement each service, ultimately working graduate students wanted to improve their academic satisfaction by providing them with the experience of receiving care from the school. In addition, the company actively utilized Classnet and applications as the central channel of service and proposed a deep-seated assistant as the core manager of information. The final disconnected graduate information service was proposed as a system map, and the scenario was specified. It is meaningful that this study presented active solutions through the analysis of the actual conditions and requirements of postgraduate students working together, and redefining the role of various stakeholders as a method, thereby providing a direction for solving silos between organizations and moving forward from a holistic perspective in managing and utilizing future graduate student information services.

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