SONG SUNG IL
| 2026, 36(1)
| pp.16~24
| number of Cited : 0
This study reconceptualizes CMF (Color, Material, Finish) as a design instrument for autonomous logistics service robots and proposes an integrative design-service strategy suitable for field deployment, developed via a participatory, service-design process based on the Double Diamond framework [4]. Through surveys, in-depth interviews, field observations, and workshops, we identified user requirements and environmental constraints and derived design principles centered on the visual, tactile, and storytelling-related functions of CMF. We designed and prototyped a set of modular robot concepts from a CMF perspective—robot-arm-integrated, cart-type, lift/roller-type, air-purification/disinfection, and fully integrated units— and evaluated them with preliminary users and domain experts to assess qualitative and quantitative effects. Results indicate that a design-driven application of CMF enhances initial user acceptance, improves the intuitiveness of state awareness, reduces user learning time by an average of 40~45 %, and increases users’ perceived psychological collaboration with the robot. The paper concludes by presenting CMF design guidelines that account for coordination with logistics environments, principles for modular design, and practical considerations for implementation and operation.