@article{ART001555982},
author={김영대 and 김종태 and Shu Ming},
title={A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-},
journal={Studies in Humanities and Social Sciences},
issn={1598-4230},
year={2011},
number={31},
pages={139-177},
doi={10.17939/hushss.2011..31.005}
TY - JOUR
AU - 김영대
AU - 김종태
AU - Shu Ming
TI - A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-
JO - Studies in Humanities and Social Sciences
PY - 2011
VL - null
IS - 31
PB - Institute of Humanities and Social Sciences
SP - 139
EP - 177
SN - 1598-4230
AB - The objective of this research is to test the theory and causal performance linkages implied by the Malcolm Baldrige National Quality Award (MBNQA). As the importance of total quality management(TQM) become increasingly recognized as a vital factor to company performance, questions are raised about which quality management practices should be emphasized. Much of the empirical literature focuses primarily on describing commonly used quality management practices and examining the relationship of various quality practices to performance. However, very little attention has been paid to address the impact of quality infrastructure practices.
In this study, I attempted to fill the gap by examining the literature and discussions with managers about quality management practices and their expected relationship to performance. I grouped quality management practices into core and infrastructure practices. The infrastructure practices comprise the environment that supports effective use of the core practices. The study results indicate that the infrastructure practices of leadership the strongest significant predictors for quality management. This is consistent with the literature findings that behavioral factors such as top management commitment, public responsibility, and vision for success, and employee education, empowerment and satisfaction can produce competitive advantage more strongly than core practices such as process and information management
KW - MBNQA;TQM;Core practices;Performance
DO - 10.17939/hushss.2011..31.005
ER -
김영대, 김종태 and Shu Ming. (2011). A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-. Studies in Humanities and Social Sciences, 31, 139-177.
김영대, 김종태 and Shu Ming. 2011, "A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-", Studies in Humanities and Social Sciences, no.31, pp.139-177. Available from: doi:10.17939/hushss.2011..31.005
김영대, 김종태, Shu Ming "A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-" Studies in Humanities and Social Sciences 31 pp.139-177 (2011) : 139.
김영대, 김종태, Shu Ming. A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-. 2011; 31 : 139-177. Available from: doi:10.17939/hushss.2011..31.005
김영대, 김종태 and Shu Ming. "A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-" Studies in Humanities and Social Sciences no.31(2011) : 139-177.doi: 10.17939/hushss.2011..31.005
김영대; 김종태; Shu Ming. A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-. Studies in Humanities and Social Sciences, 31, 139-177. doi: 10.17939/hushss.2011..31.005
김영대; 김종태; Shu Ming. A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-. Studies in Humanities and Social Sciences. 2011; 31 139-177. doi: 10.17939/hushss.2011..31.005
김영대, 김종태, Shu Ming. A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-. 2011; 31 : 139-177. Available from: doi:10.17939/hushss.2011..31.005
김영대, 김종태 and Shu Ming. "A Study on the Impact Relationship of the Work Performance in the TQM of Small and Medium Manufacturing - Centering on the Model of the Malcolm Baldrige National Quality Award-" Studies in Humanities and Social Sciences no.31(2011) : 139-177.doi: 10.17939/hushss.2011..31.005
