KJCKorea
Journal Central

@article{ART001576478},
author={김장기 and 노현승 and Shin Youn Chang},
title={An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation},
journal={Studies in Humanities and Social Sciences},
issn={1598-4230},
year={2011},
number={32},
pages={113-150},
doi={10.17939/hushss.2011..32.004}

TY - JOUR
AU - 김장기
AU - 노현승
AU - Shin Youn Chang
TI - An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation
JO - Studies in Humanities and Social Sciences
PY - 2011
VL - null
IS - 32
PB - Institute of Humanities and Social Sciences
SP - 113
EP - 150
SN - 1598-4230
AB - In recent times, most quasi-public organizations have emphasized customer-oriented service. In a quasi-public organization. Customer-oriented service pursues several values through improvements in the service delivery system. Most public organizations have achieved omanagerial performance and customer value by improvement of transmitting service process. Conversion of the transmitting service process can take place with deliberate changes in the organizational structure, the activation of human resources, and the preparation of a working system. From the perspective of management of public client relationships, this research attempts an analysis of customer services in the area of worker compensation and to explore the transmitting service system of the Korean Workers’ Compensation & Welfare Service (KOMWEL) following its two transformations after 2005. The aim of this study was to review the practical aspects of the transmitting service process in KOMWEL. The findings showed that the foundations of a customer-oriented service are dealing with the coordination of legal services and alternative services, policy support in the management of public-client relationships, the balance between managerial performance and customer value, and the management of customer contact in the service executive process.
KW - customer-oriented service;customer relationship management(CRM);transmitting service process;Korean Workers’ Compensation & Welfare Service (KOMWEL)
DO - 10.17939/hushss.2011..32.004
ER -

김장기, 노현승 and Shin Youn Chang. (2011). An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation. Studies in Humanities and Social Sciences, 32, 113-150.

김장기, 노현승 and Shin Youn Chang. 2011, "An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation", Studies in Humanities and Social Sciences, no.32, pp.113-150. Available from: doi:10.17939/hushss.2011..32.004

김장기, 노현승, Shin Youn Chang "An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation" Studies in Humanities and Social Sciences 32 pp.113-150 (2011) : 113.

김장기, 노현승, Shin Youn Chang. An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation. 2011; 32 : 113-150. Available from: doi:10.17939/hushss.2011..32.004

김장기, 노현승 and Shin Youn Chang. "An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation" Studies in Humanities and Social Sciences no.32(2011) : 113-150.doi: 10.17939/hushss.2011..32.004

김장기; 노현승; Shin Youn Chang. An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation. Studies in Humanities and Social Sciences, 32, 113-150. doi: 10.17939/hushss.2011..32.004

김장기; 노현승; Shin Youn Chang. An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation. Studies in Humanities and Social Sciences. 2011; 32 113-150. doi: 10.17939/hushss.2011..32.004

김장기, 노현승, Shin Youn Chang. An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation. 2011; 32 : 113-150. Available from: doi:10.17939/hushss.2011..32.004

김장기, 노현승 and Shin Youn Chang. "An Analysis of Client-Oriented and Transmitting Service Processes in a Public Organization : focusing on workers compensation" Studies in Humanities and Social Sciences no.32(2011) : 113-150.doi: 10.17939/hushss.2011..32.004