@article{ART002865443},
author={Yang-suk Youn and KIM EUN HYE},
title={A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-},
journal={Industry Promotion Research},
issn={2466-1139},
year={2022},
volume={7},
number={3},
pages={85-91},
doi={10.21186/IPR.2022.7.3.085}
TY - JOUR
AU - Yang-suk Youn
AU - KIM EUN HYE
TI - A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-
JO - Industry Promotion Research
PY - 2022
VL - 7
IS - 3
PB - Industrial Promotion Institute
SP - 85
EP - 91
SN - 2466-1139
AB - In modern society, the field of life is expanding to complex and diverse fields according to changes in lifestyle. As people's consciousness also changes, various social problems are involved, and countermeasures are being taken in various ways. In particular, as the issue of school violence has become a subject of interest, government-related ministries have jointly set up a reporting center and professional counselors are receiving and consulting on damage reports. Counselors experience mental and physical exhaustion in the course of their work. Therefore, the need to contribute to effective counseling work is raised by studying the factors that cause burnout. This study collected the experiences of 10 counselors working at 117 reporting centers from February 2019 to May 2020 through interviews and analyzed them with Colaizzi's phenomenological research method. The exhaustion factors derived from the results of the study were first experiences such as conflict between counselors during the period of institutional integration in the "117 reporting center experience", and secondly, professional counselors experienced emotional exhaustion, inhumanization, and lack of achievement. In order to prevent and overcome the exhaustion factors of counseling agents, it was necessary to prepare measures to promote fraud. This is expected to be useful data for improving the working environment of special job counselors in the era of industrialization and informatization in which various anonymous counseling methods are used.
KW - 117 Reporting center;Professional counseling;Burnout;phenomenology;Colaizzi
DO - 10.21186/IPR.2022.7.3.085
ER -
Yang-suk Youn and KIM EUN HYE. (2022). A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-. Industry Promotion Research, 7(3), 85-91.
Yang-suk Youn and KIM EUN HYE. 2022, "A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-", Industry Promotion Research, vol.7, no.3 pp.85-91. Available from: doi:10.21186/IPR.2022.7.3.085
Yang-suk Youn, KIM EUN HYE "A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-" Industry Promotion Research 7.3 pp.85-91 (2022) : 85.
Yang-suk Youn, KIM EUN HYE. A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-. 2022; 7(3), 85-91. Available from: doi:10.21186/IPR.2022.7.3.085
Yang-suk Youn and KIM EUN HYE. "A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-" Industry Promotion Research 7, no.3 (2022) : 85-91.doi: 10.21186/IPR.2022.7.3.085
Yang-suk Youn; KIM EUN HYE. A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-. Industry Promotion Research, 7(3), 85-91. doi: 10.21186/IPR.2022.7.3.085
Yang-suk Youn; KIM EUN HYE. A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-. Industry Promotion Research. 2022; 7(3) 85-91. doi: 10.21186/IPR.2022.7.3.085
Yang-suk Youn, KIM EUN HYE. A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-. 2022; 7(3), 85-91. Available from: doi:10.21186/IPR.2022.7.3.085
Yang-suk Youn and KIM EUN HYE. "A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-" Industry Promotion Research 7, no.3 (2022) : 85-91.doi: 10.21186/IPR.2022.7.3.085
