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The Impact of Artificial Intelligence Marketing (AIM) on Firms' Competitive Performance: The Sequential Mediating Role of Absorptive Capacity & Government Support Services

  • Industry Promotion Research
  • Abbr : IPR
  • 2024, 9(4), pp.17-28
  • DOI : 10.21186/IPR.2024.9.4.017
  • Publisher : Industrial Promotion Institute
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Received : October 6, 2024
  • Accepted : October 18, 2024
  • Published : October 31, 2024

Kim Ik-Su 1 Son Su-Yeon 2 Son Myeoung-Seop 3 Shin Sung-Su 4 Bak Young-Sik 5 Lee Eun-Kyoung 6 Song Seok-Dong 2

1한국기술혁신마케팅개발원
2한밭대학교
3(주)아이온
4대전대학교
5로컬브릿지 사회경제연구원
6앤드앤컴퍼니

Accredited

ABSTRACT

Recent advancements in AI have significantly transformed corporate marketing strategies, benefiting SMEs as well. While government support services play a key role in promoting firm & startup growth, research on optimizing their effectiveness remains limited. This study examines the sequential mediating roles of absorptive capacity & government support services in enhancing AI marketing outcomes using Hayes' (2018) Process Macro Model 6. Results show that while AI marketing does not directly impact competitive performance or government support services, it positively influences absorptive capacity, which in turn positively affects government support services & competitive performance. The findings highlight the importance of firms enhancing their absorptive capacity & efficiently using government support, while governments should design more effective support programs & policies for firms to fully leverage these resources.

Citation status

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