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Service Design Suggestion of Education Application to support Career-Interrupted Women’s Employment : focusing on improving user experience

  • Industry Promotion Research
  • Abbr : IPR
  • 2024, 9(4), pp.171-179
  • DOI : 10.21186/IPR.2024.9.4.171
  • Publisher : Industrial Promotion Institute
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Received : May 30, 2024
  • Accepted : August 16, 2024
  • Published : October 31, 2024

Lee Yujeong 1 Kim Seung In 1

1홍익대학교

Accredited

ABSTRACT

The issue of career interruption among women causes significant personal and social losses, and various efforts have been made to address this problem. However, research supporting the social re-entry of career-interrupted women is still insufficient. This study aims to propose a social re-entry education program for career-interrupted women through an Edutech-based educational platform. With the Double Diamond Design Process and In-depth interview, this study identifies user pain points and needs, and concretizes a new educational platform, Learnfit, through Affinity Diagram, Persona, and User Journey Map. The proposed service, employing service design methodology, has academic implications in suggesting an educational platform that can meet the satisfaction of career-interrupted women and ultimately aims to facilitate their social re-entry.

Citation status

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