@article{ART003302976},
author={Yoonsoh Lee and Seung In Kim},
title={The Effects of Source Presentation Styles in AI Chatbots on User Experience},
journal={Industry Promotion Research},
issn={2466-1139},
year={2026},
volume={11},
number={1},
pages={269-278},
doi={10.21186/IPR.2026.11.1.269}
TY - JOUR
AU - Yoonsoh Lee
AU - Seung In Kim
TI - The Effects of Source Presentation Styles in AI Chatbots on User Experience
JO - Industry Promotion Research
PY - 2026
VL - 11
IS - 1
PB - Industrial Promotion Institute
SP - 269
EP - 278
SN - 2466-1139
AB - This study aims to examine how source presentation formats in AI chatbots influence user experience. Four types—“no source,” “minimal link,” “card/list,” and “panel”—were identified through analysis of major chatbot services, and a mixed-method design combining repeated-measures experiments and in-depth interviews was conducted. The results are as follows. First, source formats showed significant differences across all indicators, including satisfaction, perceived credibility, perceived usefulness, ease of use, and intention to use information. Second, the panel format received the highest evaluations, while the no-source format consistently scored the lowest. Third, interview participants regarded explicit source visibility and readability as key criteria for trust and expressed a clear preference for the panel format. In contrast, the minimal link format was valued for sentence-level mapping but criticized for repeated clicking, and the card/list format was noted for reducing readability and focus. In sum, source provision is not a peripheral feature but a critical interface factor shaping user trust and information utilization. These findings suggest that the structural design and placement of source presentation should be prioritized in future chatbot development.
KW - AI Chatbots;Source Presentation;User Experience(UX);Interface Design;Citation UI
DO - 10.21186/IPR.2026.11.1.269
ER -
Yoonsoh Lee and Seung In Kim. (2026). The Effects of Source Presentation Styles in AI Chatbots on User Experience. Industry Promotion Research, 11(1), 269-278.
Yoonsoh Lee and Seung In Kim. 2026, "The Effects of Source Presentation Styles in AI Chatbots on User Experience", Industry Promotion Research, vol.11, no.1 pp.269-278. Available from: doi:10.21186/IPR.2026.11.1.269
Yoonsoh Lee, Seung In Kim "The Effects of Source Presentation Styles in AI Chatbots on User Experience" Industry Promotion Research 11.1 pp.269-278 (2026) : 269.
Yoonsoh Lee, Seung In Kim. The Effects of Source Presentation Styles in AI Chatbots on User Experience. 2026; 11(1), 269-278. Available from: doi:10.21186/IPR.2026.11.1.269
Yoonsoh Lee and Seung In Kim. "The Effects of Source Presentation Styles in AI Chatbots on User Experience" Industry Promotion Research 11, no.1 (2026) : 269-278.doi: 10.21186/IPR.2026.11.1.269
Yoonsoh Lee; Seung In Kim. The Effects of Source Presentation Styles in AI Chatbots on User Experience. Industry Promotion Research, 11(1), 269-278. doi: 10.21186/IPR.2026.11.1.269
Yoonsoh Lee; Seung In Kim. The Effects of Source Presentation Styles in AI Chatbots on User Experience. Industry Promotion Research. 2026; 11(1) 269-278. doi: 10.21186/IPR.2026.11.1.269
Yoonsoh Lee, Seung In Kim. The Effects of Source Presentation Styles in AI Chatbots on User Experience. 2026; 11(1), 269-278. Available from: doi:10.21186/IPR.2026.11.1.269
Yoonsoh Lee and Seung In Kim. "The Effects of Source Presentation Styles in AI Chatbots on User Experience" Industry Promotion Research 11, no.1 (2026) : 269-278.doi: 10.21186/IPR.2026.11.1.269
