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A Study on the Ambivalence of AI Utilization Experience among the Elderly in a Super-Aged Society: Focusing on Digital Inclusion and Stigma

  • Industry Promotion Research
  • Abbr : IPR
  • 2026, 11(2), pp.193~201
  • DOI : 10.21186/IPR.2026.11.2.193
  • Publisher : Industrial Promotion Institute
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Received : March 28, 2026
  • Accepted : April 15, 2026
  • Published : April 30, 2026

Seong Hwan Kim 1 Won-Il Cho 1

1경기대학교

Accredited

ABSTRACT

This study analyzes older adults' technology use experiences in Korean society, where the transition to a super-aged society in 2026 coincides with AI-driven digital transformation, from the perspective of digital inclusion and stigma ambivalence. A literature review of 24 domestic academic papers and 12 government/public research reports (2017–2026) reveals that while digital inclusion policies support older adults' digital competency enhancement, the "digital vulnerable group" discourse reproduces passive objectification and new stigma, exposing dual effects. In particular, psychological distress from using kiosks and unmanned systems triggers self-stigma and intra-group stratification (active new elderly vs. excluded digital illiterates), leading to constraints on digital citizenship. By integrating digital divide/inclusion theory, Goffman's stigma theory, critical gerontology, and digital citizenship theory, this study elucidates the critical discursive effects of policies beyond existing competency gap diagnoses, proposing a paradigm shift to reposition older adults as rights-bearing subjects.

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