@article{ART003367436},
author={Kim Soojin and Choi Dongwon},
title={The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety},
journal={Industry Promotion Research},
issn={2466-1139},
year={2026},
volume={11},
number={3},
pages={39-49},
doi={10.21186/IPR.2026.11.3.039}
TY - JOUR
AU - Kim Soojin
AU - Choi Dongwon
TI - The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety
JO - Industry Promotion Research
PY - 2026
VL - 11
IS - 3
PB - Industrial Promotion Institute
SP - 39
EP - 49
SN - 2466-1139
AB - Feedback shapes employees' motivation and performance by informing them of their performance levels and guiding behavioral adjustments, yet negative feedback can produce unintended adverse outcomes. Prior research has examined either the positive or negative consequences of negative feedback, introducing situational moderators to explain mixed findings, but has largely overlooked the possibility that negative feedback simultaneously carries both an informational signal and an ego-threat signal?and that a single employee may experience conflicting psychological reactions concurrently. Drawing on self-regulation theory and the ego-threat perspective, this study proposes that negative feedback simultaneously activates two distinct psychological pathways, increasing both feedback acceptance and feedback resistance, which in turn promote voice behavior and counterproductive work behavior, respectively. Analyzing survey data from 200 employees in South Korean firms, we find that negative feedback promotes voice behavior through feedback acceptance, while it increases feedback resistance and counterproductive work behavior only when psychological safety is low. These findings offer theoretical extensions to the feedback literature and practical implications for organizational feedback management.
KW - Feedback;Psychological Safety;Self-control Theory;Ego-threat Perspective
DO - 10.21186/IPR.2026.11.3.039
ER -
Kim Soojin and Choi Dongwon. (2026). The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety. Industry Promotion Research, 11(3), 39-49.
Kim Soojin and Choi Dongwon. 2026, "The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety", Industry Promotion Research, vol.11, no.3 pp.39-49. Available from: doi:10.21186/IPR.2026.11.3.039
Kim Soojin, Choi Dongwon "The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety" Industry Promotion Research 11.3 pp.39-49 (2026) : 39.
Kim Soojin, Choi Dongwon. The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety. 2026; 11(3), 39-49. Available from: doi:10.21186/IPR.2026.11.3.039
Kim Soojin and Choi Dongwon. "The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety" Industry Promotion Research 11, no.3 (2026) : 39-49.doi: 10.21186/IPR.2026.11.3.039
Kim Soojin; Choi Dongwon. The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety. Industry Promotion Research, 11(3), 39-49. doi: 10.21186/IPR.2026.11.3.039
Kim Soojin; Choi Dongwon. The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety. Industry Promotion Research. 2026; 11(3) 39-49. doi: 10.21186/IPR.2026.11.3.039
Kim Soojin, Choi Dongwon. The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety. 2026; 11(3), 39-49. Available from: doi:10.21186/IPR.2026.11.3.039
Kim Soojin and Choi Dongwon. "The Dual Pathways of Negative Feedback: The Moderating Role of Psychological Safety" Industry Promotion Research 11, no.3 (2026) : 39-49.doi: 10.21186/IPR.2026.11.3.039
