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A Study of the Impact of Internet Information Quality on Job Satisfaction and Organizational Performance -Focusing on Hotel and Franchising Restaurant Business-

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2008, 13(6), pp.325-332
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

채규진 1 Daesung Chang 2 Kim MinSu 3

1상명대학교
2경기대학교
3한서대학교

Accredited

ABSTRACT

Internet explosion has revolutionized the way the industries, including that of the hospitality industry have conducted their businesses. With any new technology, there is a need to explore, define, develop and refine practices in its usage. The main purpose of this study was to examine how internet information influence employees job satisfaction and organizational performance. Employees were asked through surveys to evaluate four specific factors: format, accuracy, content and timeliness (FACT) in terms of their importance when making a restaurant choice. The findings of this study were as follows: internet information quality influenced business performance and employees job satisfaction.

Citation status

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