Journal of The Korea Society of Computer and Information 2023 KCI Impact Factor : 0.65
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pISSN : 1598-849X / eISSN : 2383-9945
- https://journal.kci.go.kr/jksci
KJCKorea
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An Investigation of the Impacts of Employer's Rewards Strategies on Employee’s Commitment with Comparison of Home-based Contact Center
- Journal of The Korea Society of Computer and Information
- Abbr : JKSCI
- 2015, 20(3), pp.125-137
- Publisher : The Korean Society Of Computer And Information
- Research Area : Engineering > Computer Science
Jaeyoung Kim 1, Cho, BooYun 2
1고려대학교
2제주대학교
Accredited
ABSTRACT
Information technology enables home-based working which is a new way to satisfy the firm and itsemployees. Firms are under pressure of cost reduction, and employees want to maintain balance of lifebetween work and family. Considering the organization’s capability can be the core competency, firm’s efforts to acquire workers’ commitment have been important issue in human resource management.
However, researches to increase the workers’ loyalty and commitment within home-base working have notbeen widely studied. This study tries to identify the relationships among firms’ rewards supportingstrategies and workers’ perceived commitment with the working system as a context. Results confirm thatthe organization’s extrinsic and intrinsic rewards affect the worker’s continuous commitment, and themediating role of normative commitment between workers’ perceived affective commitment and continuouscommitment has been found. Also, we empirically identify the moderating role of working systems(i.e.,home-based, vs. office-based) within organization’s rewards supporting strategies and workers’commitment perceptions.
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