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A Study on Priority for Success Factors for Chatting Service of Cyber University and Implementation of Chatting Service

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2018, 23(11), pp.151-158
  • DOI : 10.9708/jksci.2018.23.11.151
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : August 27, 2018
  • Accepted : October 18, 2018
  • Published : November 30, 2018

Min-Jung Lee 1 LIM HYO YEON 1

1세종사이버대학교

Accredited

ABSTRACT

As the competition of 21 cyber universities in Korea has been on a continual increase, they are focusing on improving the quality of the e-learning education in cyber universities. In this study, we intended to derive the failure factors of the previous chatting system in the 2010s and the success factors from previous studies. Next, we identified priorities among five factors(Reliability, UI Convenience, Usability, Network effect, Operational policy) using AHP and the practical ways to implement the chatting service. We applied the chatting system to all the curriculums of S cyber university. Our study finds that the chat service affects the satisfaction of education. Finally, we propose the utilization plan to improve the e-learning education of cyber university through the findings of this research.

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