@article{ART003280552},
author={Seung-Hyun Cheon and Seok-In Lee},
title={The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2025},
volume={30},
number={12},
pages={227-236}
TY - JOUR
AU - Seung-Hyun Cheon
AU - Seok-In Lee
TI - The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks
JO - Journal of The Korea Society of Computer and Information
PY - 2025
VL - 30
IS - 12
PB - The Korean Society Of Computer And Information
SP - 227
EP - 236
SN - 1598-849X
AB - Based on the Technology Acceptance Model 3 (TAM3), the purpose of this study is to empirically investigate the effects of seniors’ digital literacy, subjective norms, and perception of social support on their intention to use public service kiosks through the perceived usefulness and perceived ease of use. As a research method, a survey was conducted on 143 elderly welfare center users and elderly job participants aged 65 or older living in Mokpo-si, Jeollanam-do, and reliability analysis, correlation analysis, and regression analysis were performed using SPSS. As a result of the analysis, digital literacy had a significant effect on perceived usefulness and perceived ease of use, subjective norms had a significant effect on perceived usefulness, and social support perception had a positive effect on perceived ease of use. In addition, both perceived usefulness and perceived ease of use influenced the intention to use, and in particular, perceived usefulness was identified as the strongest variable. In conclusion, it suggests that strengthening seniors' digital capabilities, creating a social support environment, and introducing customized public kiosks for each job group are effective in expanding digital inclusion and revitalizing use.
KW - Senior;Digital Literacy;Public Service Kiosk;Social Support Perception;Subjective Norm
DO -
UR -
ER -
Seung-Hyun Cheon and Seok-In Lee. (2025). The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks. Journal of The Korea Society of Computer and Information, 30(12), 227-236.
Seung-Hyun Cheon and Seok-In Lee. 2025, "The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks", Journal of The Korea Society of Computer and Information, vol.30, no.12 pp.227-236.
Seung-Hyun Cheon, Seok-In Lee "The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks" Journal of The Korea Society of Computer and Information 30.12 pp.227-236 (2025) : 227.
Seung-Hyun Cheon, Seok-In Lee. The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks. 2025; 30(12), 227-236.
Seung-Hyun Cheon and Seok-In Lee. "The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks" Journal of The Korea Society of Computer and Information 30, no.12 (2025) : 227-236.
Seung-Hyun Cheon; Seok-In Lee. The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks. Journal of The Korea Society of Computer and Information, 30(12), 227-236.
Seung-Hyun Cheon; Seok-In Lee. The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks. Journal of The Korea Society of Computer and Information. 2025; 30(12) 227-236.
Seung-Hyun Cheon, Seok-In Lee. The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks. 2025; 30(12), 227-236.
Seung-Hyun Cheon and Seok-In Lee. "The Effects of Seniors’ Digital Literacy and Social Factors on Intention to Use Public Service Kiosks" Journal of The Korea Society of Computer and Information 30, no.12 (2025) : 227-236.
