The study aims to explore the characteristics of social welfare service user involvementin the case of Carers UK, a national voluntary organization of family carers inUK. The identities and practices of the organization were analyzed based on thefour major features of user involvement-diversity, challenge, networks, and values.
As the result of the study, diversity of the organization was showed in activities, financialresources, and relationships with external organizations. Also ‘user knowledge’created from caring experiences was functioning as a major source of the recognitionand influence. Advocacy and social conscious for the rights of carers weredeveloped due to the various networks based on local communities, issues andidentities. Finally, it has gained recognition for the value of care as well as socialcontributions of carers, and promoted universal citizenship by representing explicitlythe needs and voices of carers which were hidden in private familyrelationships. Effective governance system made it possible that the organizationhad equal relationships with local governments, corporations, and professionals.Suggestions were made for promoting participation of family carers as service usersfocused on policy, professional, and user constituent.