A Critical Analysis of Literature for Consumer Health Information Services in Public Libraries (문헌분석을 통해서 도출한 공공도서관 소비자건강정보(CHI) 서비스 연구)

Younghee Noh (노영희); Sanghee Oh (오상희)

A Critical Analysis of Literature for Consumer Health Information Services in Public Libraries

Journal of the Korean Biblia Society for Library and Information Science
2011, 22(1), pp.47-77
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science

Younghee Noh ¹, Sanghee Oh ²

¹건국대학교
²Florida State University

Accredited

ABSTRACT

Due to the growth of people’s use of the Internet as well as interests in health, people’s needs of health information have rapidly increased in public libraries. Nevertheless, there are few studies in Korea about users’ needs for health information and services that public libraries can offer to support these user groups. In the current study, a comprehensive literature review was conducted in order to understand the role of public libraries and librarians in serving users with health information and to identify the types of consumer health information(CHI) services available to users in public libraries. As for the CHI services that public libraries can offer for users, the current study emphasizes and discusses the directions and guidelines for improving the following six approaches: 1) CHI collection and information resource building, 2) CHI reference services, 3) CHI user education and training program development, 4) CHI services for minority/disability/cultural diversity groups of users, 5) CHI outreach program development, and 6) CHI network development with medical libraries, academic libraries, hospital, and medical institutions and associations. Although most of the discussion in the current study centers on cases and services provided in the United States or other countries, findings would be used to inform the importance of CHI services in public libraries, and to design and develop CHI services in Korea.

KEYWORDS

Consumer Health Information, Health Information Services, Consumer Health Librarian, Public Libraries, Critical Analysis of Literature

Citation status

* References for papers published after 2023 are currently being built.

[journal] 이란주 / 2001 / 공공도서관 의학정보사이트 구축에 관한 연구 / 한국문헌정보학회지 35(1) : 229~248

[journal] 이란주 / 2001 / 공공도서관 의학서비스를 위한 지식관리시스템 설계에 관한 연구 / 정보관리학회지 18(3) : 63~86

[journal] 조경원 / 2006 / 국내 성인의 인터넷 이용행태 및 인터넷을 이용한 건강정보 획득현황에 대한 고찰 / 한국콘텐츠학회 2006 추계학술대회논문집 4(2) : 721~724

[journal] 홍기선 / 2005 / A Study for Activation of Consumer Health Information Service / 한국도서관·정보학회지 / 한국도서관·정보학회 36(2) : 263~281

[journal] Akin, L / 2000 / The order of the public library and the disorder of attention deficit / Public Library Quarterly 18(3) : 69~80

[journal] Allcock, JC / 2000 / Helping public library patrons find medical information–the reference interview / Public Library Quarterly (3) : 21~27

[journal] Allen, M / 2004 / Working with immigrant and refugee populations: issues and Hmong case study / Library Trends 53(2) : 301~328

[journal] Alpi, Kristine M / 2004 / Meeting the Health Information Needs of Diverse Populations / Library Trends 53(2) : 268~282

[book] Baur, C.E / 2005 / Using the Internet to move beyond the Brochure and Improve Health Literacy In Understanding Health Literacy: Implications for Medicine and Public Health / AMA Press : 141~154

[journal] Benedetti / 2002 / Strategies for Consumer Health Reference Training / Health Care on the Internet 6 : 63~71

[journal] Borman, CB / 2005 / to help without getting in their faces [Public library staff descriptions of providing consumer health information] / Reference & User Services Quarterly 45(2) : 133~146

[journal] Burkell, J / 2005 / "What does this mean?" How Web-based consumer health information fails to support information seeking in the pursuit of informed consent for screening test decisions / Journal of the Medical Library Association 93(3) : 363~373

[journal] Burnham, E / 2005 / Health information literacy: a library case study / Library Trends 53(3) : 422~433

[journal] Calabretta, N / 2003 / Growing a web page: the evolution of a consumer health resource / Journal of Consumer Health on the Internet 7(3) : 15~34

[journal] Calvano, M / 1996 / Public empowerment through accessible health information / Bulletin of the Medical Library Association 84(2) : 253~256

[journal] Carter, NJ / 2007 / Collaborating with public libraries, public health departments, and rural hospitals to provide consumer health information services / Journal of Consumer Health on the Internet 11(4) : 1~14

[journal] Chambers, J. L / 1955 / Service to the lay public: What services should we give the lay public / Bulletin of the Medical Library Association 43(2) : 257~262

[journal] Champ-Blackwell, Siobhan / 2005 / Free Online Consumer Health Classes / Journal of Consumer Health on the Internet 9(3) : 37~42

[journal] Chang, L.B / 2004 / Bridging the Digital Divide: Reaching Vulnerable Populations / Journal of the Medical Library Association 11 : 448~457

[report] Chobot, M / 2003 / Health Information Outreach: Case Studies from a Field Test at Eight Public Libraries / AAAS Healthy People Library Project Report

[book] Chobot, M / 2003 / The Challenge of Providing Consumer Health Information Services in Public Libraries / American Academy for the Advancement of Science

[book] Chobot, M / 2004 / The challenge of providing consumer health information services in public libraries / American Association for the Advancement of Science

[journal] Clark, Jessica L / 2003 / Consumer Health Staff Training in a Public Library Setting / Journal of Hospital Librarianship 3(3) : 53~62

[journal] Consumer and Patient Health Information Section(CAPHIS) of the Medical Library Association(MLA) / 1996 / The Librarian's Role in the Provision of Consumer Health Information and Patient Education. Policy Statement for Medical Library Association and the Consumer and Patient Health Information Section(CAPHIS/MLA) / Bulletin of the Medical Library Association 84(2) : 238~239

[journal] Derring / 1996 / Consumer Health Information Demand and Delivery: Implications for Libraries 84(2) : 209~216

[journal] Eakin, D / 1980 / Consumer Health Information:Libraries as Partners / Bulletin of the Medical Library Association 68(2) : 220~229

[book] Feinberg / 1999 / Including families of children with special needs.NY:Neal-Schuman / Neal-Schuman

[journal] Flaherty, M.G / 2009 / Rural Outreach Training Efforts to Clinicians and Public Library Staff: NLM Resource Promotion / Journal of Consumer Health on the Internet 13(1) : 14~30

[journal] Gillaspy, ML / 2000 / a consumer health information service in a public library / Public Library Quarterly 18(3) : 5~19

[journal] Guard, R / 2010 / Health care, information needs, and outreach: reaching Ohio’srural citizens / Bulletin of the Medical Library Association 88(4) : 374~381

[journal] Hammond, P / 2005 / Consumer health librarian / Reference Services Review 33(1) : 38~43

[journal] Harris, R / 2005 / Public library responses to a consumer health inquiry in a public health crisis:the SARS Experience in Ontario / Reference &User Services Quarterly 45(2) : 147~154

[journal] Harris, R.M / 2006 / Searching for Health Information in Rural Canada. Where Do Residents Look for Health Information and What Do They Do When They Find It / IR Information Research 12(1)

[journal] Hasman, L / 2008 / Developing a pain management resource wiki for cancer patients and their caregivers / Journal of Consumer Health on the Internet 12(4) : 317~326

[other] Health Sciences Library, State University of New York at Buffalo / 1995 / 20 questions:A trigger tape for medical reference librarians [Video tape] / NY: State University

[journal] Helfner, C / 2006 / Brigham and Women's Hospital's consumer health database searching seminar series: the first year / Journal of Consumer Health on the Internet 10(2) : 25~35

[journal] Hill, D.R / 2001 / Brandon/Hill Selected List of Print Books and Journals for the Small Medical Library / Bulletin of the Medical Library Association 89(2) : 131~153

[journal] Holt, Cynthia / 1995 / Assessing needs of library users with disabilities / Public Libraries : 90~93

[journal] Horne, Daniel C / 1999 / A Medical Library for the Public: Starting and Running a Consumer Health Library / North Carolina Libraries 57(3) : 110~113

[book] Institute of Medicine / 2004 / IOM Health Literacy: A Prescription to End Confusion / National Academies Press

[web] 2010 / Ipsos Canadian Interactive Reid Report / http://www.ipsos-na.com/products-tools/media-content-technology/consumer-trends-product/canadian-interactive-reid-report.aspx

[journal] Permanente, Kaiser / 2004 / Americans View Internet as an Important Health Source, Survey Finds / Heart Disease Weekly 22 : 60~61

[journal] Kakuk, D / 2003 / Multi-type librarian workshops:a consumer health outreach project / Journal of Consumer Health on the Internet 7(3) : 1~14

[other] King County Library System / 1986 / Questions of health: Trigger tapes on the health care interview [Video tape] / King County Library System

[journal] Klauber, J / 1998 / Living well with a disability: how libraries can help / American Libraries 29(10) : 52~55

[journal] Kouame, G / 2005 / Consumer health information from both sides of the reference desk / Library Trends 53(3) : 464~479

[journal] Kovacs, D / 2003 / Electronic collection development for consumer health information / journal of Consumer Health on the Internet 7(4) : 31~52

[journal] Kreps, G.L / 2007 / Disseminating Relevant Health Information to Underserved Audiences: Implications of the Digital 2007. Divide Pilot Projects / J Med Libr Assoc 93(4) : S57~67

[journal] LaValley, Susan / 2009 / Delaware Health Source: Consumer Health Libraries and Health Literacy Outreach / Journal of Consumer Health On the Internet 13(2) : 180~186

[journal] Li, Guisu / 2007 / The median age technique for assessing currency of consumer health information monographic collections in public libraries / J Med Libr Assoc 95(1) : 89~90

[web] Lyman Maynard Stowe Library / Guidelines for providing medical information to consumers. In Healthnet: Connecticut consumer health information network / http://library.uchc.edu/departm/hnet/guidelines.html

[journal] Marshall, JG / 1991 / Health information services in Ontario public libraries / Canadian Library Journal 48(1) : 37~44

[journal] Marshall / 2001 / Health Information Services in Ontario Public Libraries / Canadian Library Journal 48 : 37~44

[book] McClure, L / 1982 / Reference Services: Policies and Practices In Handbook of Medical Library Practice, Volume 1: Public Services in Health Sciences Libraries. 4th ed / Medical Library Association, Inc

[journal] McConnaughy, R / 2004 / The Center for Disability Resources Library / Journal of Consumer Health on the Internet 8(1) : 13~21

[web] Medical Library Association / Consumer Health Credential Program / http://www.mlanet.org/education/chc/index.html

[web] MLA Net, Medical Library Association Task Force on Health Information / Health information literacy definitions / http://www.mlanet.org/resources/healthlit/define.html

[book] Murray, S / 1995 / Developing a consumer health information service: a practical guide / Consumer Health Information Service

[journal] Murray, S / 2000 / Health information you can trust: update on the Canadian Health Network / Bibliotheca Medica Canadiana 21(3) : 7~8

[journal] Murray, S / 2011 / Consumer health information services in public libraries in Canada and the US / Journal of the Canadian Health Libraries Association 29(4) : 141~143

[web] National Library of Medicine / Fact Sheet: Outreach Programs / http://www.nlm.nih.gov/pubs/factsheets/outreach.html

[journal] Parker, R / 2005 / Library outreach: overcoming health literacy challenges / Journal of the Medical Library Association 93(4) : S81~S85

[journal] Pernotto, D / 2003 / Health e-links: a pilot program for delivering electronic health information(ehi) to consumers in rural areas through a partnership with Louisiana public libraries / Journal of Consumer Health on the Internet 7(2) : 13~22

[journal] Perry, G / 2000 / HIV/AIDS information in public libraries: a ‘common ground' approach to service delivery and focus on select resources / Public Library Quarterly 18(3) : 119~137

[web] Pew Internet & American Life Project / How people use the internet, libraries, and government agencies when they need help / http://www.pewinternet.org/pdfs/Pew_UI_LibrariesReport.pdf

[journal] Picerno, PV / 2005 / Health and medical Information on and off the Internet:what part can and do public libraries play / Journal of Consumer Health on the Internet 9(4) : 11~25

[journal] Pifalo, V / 2000 / The Evolution of Rural Outreach from Package Library to Grateful Med: Introduction to the Symposium / Bulletin of the Medical Library Association 88 : 339~345

[journal] Pifalo, Victoria / 1997 / The Impact of Consumer Health Information Provided by Libraries: the Delaware Experience / Bulletin of the Medical Library Association 85(1) : 16~22

[journal] Pitts, S / 2000 / Etiology of blindness: an overview of and selected resources for librarians / Public Library Quarterly 18(3) : 81~93

[journal] Powell, JA / 2005 / A critical analysis of the literature on the Internet and consumer health information / J Telemed Telecare 11(1) : 41~43

[web] Public Library Association / Public Libraries and Medical Libraries: A Partnership for the Health of It! / http://www.pla.org/conference/conf02/friday.html

[web] Rainie, L. P. Reddy / Rural Areas and the Internet. Pew Internet & American Life Project / http://www.pewinternet.org/Reports/2004/Rural-Areas-and-the-Internet.aspx

[book] Rees, A.M / 1982 / Developing Consumer Health Information Services / R.R. Bowker Company

[book] Rees, Alan M / 2000 / Consumer Health Information Services, 6th edition / Oryx Press

[journal] Rees, PC / 2004 / HealthInfoIowa: a consumer health information web site for Iowans / Journal of Consumer Health on the Internet 8(2) : 29~44

[journal] Richetelle, A / 2003 / Healthy web sites: teaching consumers to search for quality health information on the Internet / Journal of Consumer Health on the Internet 7(2) : 35~52

[journal] Ruffin, AB / 2005 / Access to electronic health information for the public: analysis of fifty-three funded projects / Library Trends 53(3) : 434~452

[report] Schell, Mary Beth / 1999 / Public Library Consumer Health Pilot Project Evaluation Report

[journal] Scherrer, C / 2001 / HealthWeb: both a resource for public librarians and a prototype for collaboration among libraries / Public Library Quarterly 18(3) : 47~51

[journal] Smith, C / 2005 / Consumer health information services at Iowa City Public Library / Library Trends 53(3) : 496~511

[journal] Smith, KH / 2007 / Medline Plus ‘Go Local’ and consumer health collection development / Journal of Consumer Health on the Internet 11(2) : 43~59

[journal] Smith, KH / 2001 / Health InfoNet of Jefferson County: collaboration in consumer health information service / Medical Reference Services Quarterly 20(3) : 13~21

[journal] Smith, KH / 2004 / Big net, little pond: use and upkeep of smaller scope health information sites / Journal of Consumer Health on the Internet 8(1) : 23~40

[journal] Snyder / 2002 / Education for Consumer Health: A Train the Trainer Collaboration / Health Care on the Internet 6(4) : 49~62

[journal] Spang, Lothar / 2000 / Healthcare Information Delivery in Public Libraries: Implications for Academic Reference Librarians / Reference Services Review 28(1) : 81~84

[journal] Spatz, M / 2000 / Providing consumer health information in the rural setting: Planetree Health resource Center's approach / Bulletin of the Medical Library Association 88(2) : 382~388

[journal] Spatz, M / 2005 / Building community bridges for health: consumer health librarians as health advocates / Library Trends 53(3) : 453~456

[journal] Stone, Martha E / 2004 / Librarian-to-Librarian / Journal of Consumer Health On the Internet 8(1) : 1~11

[book] U.S. Department of Health and Human Services / 2000 / Healthy People 2010: Understanding and Improving Health. 2nd ed / U.S. Government Printing Office

[other] University of Nebraska Medical Center / 2002 / The librarian is in: Facing modern consumer health issues in the public library [Video tape] / McGooghan Library of Medicine

[journal] Wannarka, M / 1968 / Medical collections in public libraries of the United States:A brief historical study / Bulletin of the Medical Library Association 56(1) : 1~14

[journal] Wessel, C / 2003 / The role of the academic medical center library in training public librarians / Journal of the Medical Library Association 91(3) : 352~360

[journal] Wood, F / 2000 / Public library consumer health information pilot project: results of a National Library of Medicine evaluation / Bulletin of the Medical Library Association 88(4) : 314~322

[journal] Wood, F. B / 2000 / Public library consumer health information pilot project: Results of a National Library of Medicine evaluation / Bulletin of the Medical Library Association 88(4) : 314~322

[journal] Wood, M. Sandra / 2009 / MedlinePlus®Go Local Programs: A Review of the Literature / Journal of Consumer Health On the Internet 13(3) : 245~253

[journal] Workman, TE / 2007 / Building online resources using freely available tools: the go Local Utah Experience / Journal of Consumer Health on the Internet 11(1) : 15~31

[journal] Wu, L / 2006 / Wiring seniors to quality health information / Journal of Consumer Health on the Internet 10(2) : 11~24

[journal] Zahnd, W.E / 2009 / Health Literacy Skills in Rural and Urban Populations / Am J Health Behav 33(5) : 550~557

[web] / Access to Electronic Healthe Inforamtion for Denver / http://denvergov.gov/hp2010

[web] / ASK ME / http://queenslibrary.org

[web] / Calumet Area Health Resources / http://www.mc.lib.wi.us/ehalthresources

[web] / Cancer Information Collection / http://www.hclibrary.org/about/specialforlang.cfm

[web] / CHIN / http://www.cityofnewahaven.com/library/healthnetwork/

[web] / CHIPS / http://www.colapublib.org/health/

[web] / CHN site / http://www.canadian-health-network.ca

[web] / CHN site / http://www.reseau-canadien-sante.ca

[web] / CHRC / http://www.mgh.harvard.edu/library/CHRC/news.html

[web] / CLIC-on-Health / http://www.clickonhealth.org

[web] / Community Health Information & Partnerships @MCPL / http://www.mcpl.lib.ny.us

[web] / Crandall/Langeloth Program / http://www.crandalllibrary.org/medical/default.asp

[web] / CRD / http://www.crdli.org

[web] / Grillo Health Information Center / http://www.boulder.lib.co.us/special/Grillo/index.html

[web] / Health e-Links / http://www.healthelinks.org

[web] / Health InfoNet of Alabama / http://healthinfonet.org

[web] / Health Information Outreach to Rural Providers and Consumers / http://www.4cls.org/sidney/medout.htm

[web] / Healthy Hart Coalition / http://hartcountypubliclibrary.org

[web] / Healthy People 2010. Leading health indicators / http://www.healthypeople.gov/lhi

[web] / Healthy People 2010 Information Access Project / http://phpartners.org/hp/

[web] / HealthyNJ / http://www.healthynj.org

[web] / National Training Center / http://nnlm.gov/train

[web] / NetWellness / http://www.netwellness.org/

[web] / NLM Project / http://www.nlm.nih.gov/archive/20040831/news/press_releases/medplus.html

[web] / NNLM / http://nnlm.gov/

[web] / NOAH / http://www.noah-health.org/en/search/health.html

KJCKorea
Journal Central

Journal of the Korean Biblia Society for Library and Information Science 2023 KCI Impact Factor : 0.82