@article{ART001541436},
author={Chung，Hi-Sun},
title={A Study on User-Oriented Library Management},
journal={Journal of the Korean Biblia Society for Library and Information Science},
issn={1229-2435},
year={2011},
volume={22},
number={1},
pages={193-210}
TY - JOUR
AU - Chung，Hi-Sun
TI - A Study on User-Oriented Library Management
JO - Journal of the Korean Biblia Society for Library and Information Science
PY - 2011
VL - 22
IS - 1
PB - Journal Of The Korean Biblia Society For Library And Information Science
SP - 193
EP - 210
SN - 1229-2435
AB - In this era all successful organizations, whether profit or nonprofit, accept marketing concept as management philosophy and try to maximize consumer satisfaction in order to achieve their own goals. Libraries are no exception. A consumer decision process model is borrowed to explain how library service users act through five stages. Armed with information about library users, library management can be more user-oriented and bring higher user satisfaction. Some measures for effective library management are suggested.
KW - Library Management;Marketing Management Philosophy;Marketing Concept;Consumer Decision Process Model;User-Oriented Library Service;User Satisfaction
DO -
UR -
ER -
Chung，Hi-Sun. (2011). A Study on User-Oriented Library Management. Journal of the Korean Biblia Society for Library and Information Science, 22(1), 193-210.
Chung，Hi-Sun. 2011, "A Study on User-Oriented Library Management", Journal of the Korean Biblia Society for Library and Information Science, vol.22, no.1 pp.193-210.
Chung，Hi-Sun "A Study on User-Oriented Library Management" Journal of the Korean Biblia Society for Library and Information Science 22.1 pp.193-210 (2011) : 193.
Chung，Hi-Sun. A Study on User-Oriented Library Management. 2011; 22(1), 193-210.
Chung，Hi-Sun. "A Study on User-Oriented Library Management" Journal of the Korean Biblia Society for Library and Information Science 22, no.1 (2011) : 193-210.
Chung，Hi-Sun. A Study on User-Oriented Library Management. Journal of the Korean Biblia Society for Library and Information Science, 22(1), 193-210.
Chung，Hi-Sun. A Study on User-Oriented Library Management. Journal of the Korean Biblia Society for Library and Information Science. 2011; 22(1) 193-210.
Chung，Hi-Sun. A Study on User-Oriented Library Management. 2011; 22(1), 193-210.
Chung，Hi-Sun. "A Study on User-Oriented Library Management" Journal of the Korean Biblia Society for Library and Information Science 22, no.1 (2011) : 193-210.
