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Uncertainty Study: Information Seeking Behaviors of Doctoral Students in Business Management

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2012, 23(1), pp.65-89
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science

Yang-woo Kim 1

1한성대학교

Accredited

ABSTRACT

Using grounded theory, this study investigated users’ information seeking behaviors associated with their perceptions of uncertainty. Based on a theoretical sampling, 17 doctoral students in the field of business management were recruited. Data was collected through the methods of questionnaire, interviewing, and think-aloud descriptions. The results identified user perceptions of uncertainty in the following stages: identification of information needs, selection of information systems, selection of search terms, actual use of systems, and evaluation of search results. In addition, positive aspects of uncertainties were presented. Major implications relate to information system and service improvements.

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