A Study of Agility and User Satisfaction with e-Services in Korean University Digital Libraries (국내 대학 디지털도서관 e-서비스의 민첩성 역량과 이용자 만족도에 관한 연구 )

Eun Ji Lee (이은지); Jee Yeon Lee (이지연)

A Study of Agility and User Satisfaction with e-Services in Korean University Digital Libraries

Journal of the Korean Biblia Society for Library and Information Science
2012, 23(3), pp.139~155
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science

Eun Ji Lee ¹, Jee Yeon Lee ¹

¹연세대학교

Accredited

ABSTRACT

Rapid changes in information technologies are forcing dramatic shifts in how business are conducted in various industry sectors. This pace of change is increasing all around the world. Accordingly, there is a need for the libraries to provide the information services with agility, which emphasizes on the prompt reaction to the changes, which are almost impossible to predict. Especially, the digital libraries higher education institutions require more agility as their main mission is providing a wide range of cutting edge information for the research and education activities. In this study, the notion of ‘agility’ is examined then the relationship between the digital library’s e-service measure evaluation factors and the capability, which is defined as agility, is explored. In addition, the impact of agility in user satisfaction is analyzed. Based on these analyses, the factors to consider in managing digital libraries in higher education institution, are suggested.

KEYWORDS

University Library, Digital Library, e-Service Quality Evaluation, Agility, User Satisfaction

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