User Needs and Uses of Mobile Services in Academic Libraries (대학도서관 모바일 서비스 이용자의 요구와 이용 분석 연구)

Kim Sung-Jin (김성진)

User Needs and Uses of Mobile Services in Academic Libraries

Journal of the Korean Biblia Society for Library and Information Science
2013, 24(2), pp.205-230
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science

Kim Sung-Jin ¹

¹인하공업전문대학

Accredited

ABSTRACT

Academic libraries are trying to develop fully mobile web sites and mobile applications so that users can access to their services even using mobile devices. As the mobilization trends of library services increase in quantity, we need to more focus on what mobile services users want, ultimately for the growth with quality. This study seeks to explore users’ needs and uses of mobile library services and then suggests solutions for improving the mobile services in academic libraries. This study conducted on and off-line surveys with 608 students from two universities, which have provided active mobile services with both a mobile web site and an application. The questionnaire was designed to elicit information on respondents’ frequency of mobile library visit, the purpose of visit, the reason to use/not use, how to access to the services, the preferred types of the services, satisfaction and dissatisfaction factors, and urgently needed improvements. Based on the findings, this study discussed strategies to improve the quality of mobile services and to increase in users’ visit.

KEYWORDS

Mobile Library, Mobile Library Service, Mobile Service, Smartphone, Mobile Web, Application, User Needs, Library Use, University Libraries, Academic Libraries

Citation status

* References for papers published after 2023 are currently being built.

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This paper was written with support from the National Research Foundation of Korea.

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