@article{ART001860313},
author={Myeong-Hee Lee and 백현주},
title={Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment},
journal={Journal of the Korean Biblia Society for Library and Information Science},
issn={1229-2435},
year={2014},
volume={25},
number={1},
pages={343-361},
doi={10.14699/kbiblia.2014.25.1.343}
TY - JOUR
AU - Myeong-Hee Lee
AU - 백현주
TI - Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment
JO - Journal of the Korean Biblia Society for Library and Information Science
PY - 2014
VL - 25
IS - 1
PB - Journal Of The Korean Biblia Society For Library And Information Science
SP - 343
EP - 361
SN - 1229-2435
AB - This research was conducted to measure the satisfaction level of users and the service quality of specialized libraries in the digital environment. 289 users of 24 government-funded institutes were divided into humanity/social science area and science/technology area for comparison. Using seven hypotheses, the tests were conducted between three independent variables, service quality, space quality, and information quality and one dependent variable, user satisfaction. It was concluded that the competence and quality of the librarian, library homepage, and quality of information are most critical for user satisfaction. Suggestions are made: an improvement in the service quality and specialization of the librarian’s skills, a need for librarian’s courtesy education, a provision of differentiated and specialized quality of information, an easy access to the library homepage, and supports on the contents and information search.
KW - Specialized Library;Service Quality;User Satisfaction;Evaluation of Specialized library;quality evaluation
DO - 10.14699/kbiblia.2014.25.1.343
ER -
Myeong-Hee Lee and 백현주. (2014). Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment. Journal of the Korean Biblia Society for Library and Information Science, 25(1), 343-361.
Myeong-Hee Lee and 백현주. 2014, "Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment", Journal of the Korean Biblia Society for Library and Information Science, vol.25, no.1 pp.343-361. Available from: doi:10.14699/kbiblia.2014.25.1.343
Myeong-Hee Lee, 백현주 "Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment" Journal of the Korean Biblia Society for Library and Information Science 25.1 pp.343-361 (2014) : 343.
Myeong-Hee Lee, 백현주. Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment. 2014; 25(1), 343-361. Available from: doi:10.14699/kbiblia.2014.25.1.343
Myeong-Hee Lee and 백현주. "Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment" Journal of the Korean Biblia Society for Library and Information Science 25, no.1 (2014) : 343-361.doi: 10.14699/kbiblia.2014.25.1.343
Myeong-Hee Lee; 백현주. Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment. Journal of the Korean Biblia Society for Library and Information Science, 25(1), 343-361. doi: 10.14699/kbiblia.2014.25.1.343
Myeong-Hee Lee; 백현주. Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment. Journal of the Korean Biblia Society for Library and Information Science. 2014; 25(1) 343-361. doi: 10.14699/kbiblia.2014.25.1.343
Myeong-Hee Lee, 백현주. Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment. 2014; 25(1), 343-361. Available from: doi:10.14699/kbiblia.2014.25.1.343
Myeong-Hee Lee and 백현주. "Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment" Journal of the Korean Biblia Society for Library and Information Science 25, no.1 (2014) : 343-361.doi: 10.14699/kbiblia.2014.25.1.343
